• How to Track Power Dialer Campaign Performance in Calilio?

  To track campaign performance in Calilio, open the Power Dialer and go to the Active Session tab. It shows total calls, connected, failed, and live calls, over a table of every call placed. The Campaign tab shows each campaign's own progress and status. Two screens answer two different questions. Active Session tells you what is happening across the workspace right now, and the Campaign tab tells you how far each campaign has worked through its list. Step 1: Open the Active Session tab OFew readers

• How to Create Custom Call Dispositions in Calilio?

  To create a custom call disposition in Calilio, open the Power Dialer, go to the Disposition tab, and click Create New. Type a name in Disposition Name and click Create. The disposition is then available from the Disposition field when you create a campaign. A disposition is the outcome your team records against a call: interested, wrong number, call back later. The Power Dialer asks for one on every campaign, so the outcomes stay consistent across a team instead of ending up as free text.Few readers

• Admin and Member Roles in the Calilio Power Dialer

  The Calilio Power Dialer has two roles, admin and member, with a view for each. The Admin view builds the campaign: import lists, dispositions, campaigns, and the Active Session dashboard. The Member view holds two tabs, Campaign and Call History, so members make the calls and review their own results. The Power Dialer splits the work in two. Admins prepare campaigns and watch them run, and members do the calling. The split is a toggle at the top right of the Power Dialer, marked Admin and MembFew readers

• How to Pause or Resume a Power Dialer Campaign in Calilio?

  To pause a Power Dialer campaign in Calilio, open the Power Dialer, go to the Campaign tab, and click the three-dot menu at the end of the campaign's row. Choose Pause Campaign. The same menu offers Resume Campaign once the campaign is paused. A running campaign keeps handing contacts to your team until the list runs out. Pausing it stops that without losing the progress already made, so the campaign picks up where it left off when you resume it. Before you begin You need admin rights. TFew readers

• How to Import Contacts into the Power Dialer in Calilio?

  To import contacts into the Calilio Power Dialer, open the Power Dialer, go to the Import Lists tab, and click Import CSV. Name the list, download a sample template to match the format, then upload your CSV. The list is then available to any campaign you create. A campaign dials an import list, so the list has to exist before the campaign does. Import Lists is where those lists live, and every list you upload stays available to any campaign in the workspace. Before you begin You need admFew readers

• How to Create an Outbound Calling Campaign in Calilio?

  Setup Power Dialer in Calilio To create an outbound calling campaign in Calilio, open the Power Dialer, go to the Campaign tab, and click Create New. Name the campaign, choose an import list, a number, an assignee, and a disposition, set the call timings, then save it and start dialing. The Power Dialer calls through a list of contacts one after another, so your team doesn't dial each number by hand. A campaign is the unit that holds all ofFew readers

• How to Add a New Phone Number to Your Calilio Account?

  To add a new phone number in Calilio, open Settings, then My Numbers, and click Add a New Number. On the Purchase Number screen, choose the country and the number type, search the list, and click Add to Cart on the number you want. Complete the checkout from your cart to buy the number. Step 1: Open My Numbers Click Settings in the left sidebar. Under NUMBERS, click My Numbers. The list opens on the Active tab, with the Pending and Failed tabs beside it. ![](https://storage.crisp.chatFew readers

• Why Is My IVR Not Working in Calilio?

  If your IVR is not working in Calilio, the cause is usually one of four things: Phone Menu (IVR) is off for that number, the page was left without clicking Save, a menu option has no key or no member, or the greeting has no audio. Work through the checks in that order. Step 1: Check that Phone Menu (IVR) is on for that number Click Settings, then Number Settings in the row menu of the number on My Numbers. The end of the Phone Menu (IVR) row reads Disabled or Enabled. If it reads DisaFew readers

• How to Add Menu Options Like Press 1 for Sales in Calilio?

  To add IVR menu options in Calilio, open Phone Menu (IVR) in Number Settings and click Add Menu Options. In each SET OPTION block, type the key in When Pressed, pick the team member in Members, and choose a fallback in When Unanswered. Click ADD OPTION for another key, then click Save. Step 1: Open Number Settings for your number Click Settings in the left sidebar, then My Numbers under NUMBERS. Click the three-dot control at the end of the row of the number callers dial. Click NumberFew readers

• How to Set Up IVR in Calilio?

  IVR To set up IVR in Calilio, click Settings, then Number Settings in the row menu on My Numbers. Open Phone Menu (IVR), turn on Configure Phone Menu (IVR), set the greeting callers hear, add a keypad option for each team member you want callers to reach, and click Save. Step 1: Open your numbers IVR, or interactive voice response, is the recorded menu that asks a caller to press a key. Calilio names it Phone Menu (IVR). Click Settings in the left sidebar, thenSome readers

• How to Auto Record Calls in Calilio?

  How to Record and Listen to Calls in Calilio To auto record calls in Calilio, click Settings, then Number Settings in the row menu on My Numbers. Open Auto Record Calls and turn the toggle on. Turn on Announcement Message to tell callers the call is recorded, turn on Auto Transcription for a written script, then click Save. Step 1: Open the number you want recorded Go to Settings in the left sidebar and open My Numbers under NUMBERS. Find the number whose callsSome readers

• How to Set Up Business Hours in Calilio?

  To set up business hours in Calilio, click Settings, then Number Settings in the row menu on My Numbers. Open Business Hours, choose your timezone, and turn off Open 24/7. Turn on each day you are open, set its opening and closing time, then click Save. Step 1: Open the number you are setting hours for Click Settings at the foot of the left sidebar, then My Numbers. Find the number your customers call during working hours. Hours are set per number, so a sales line and a support line cFew readers

• How to Set Up Call Forwarding in Calilio?

  How to Set Up Call-Forwarding On Calilio To set up call forwarding in Calilio, click Settings, then Number Settings in the row menu on My Numbers. Open Call Forwarding and turn on Configure Call Forwarding. Choose All Calls to or Unanswered Calls to, pick the number that should receive the call, and click Save. Step 1: Open the number you want to forward Open Settings from the left sidebar, then click My Numbers under NUMBERS. Find the number whose calls you wanPopular

• How to Set Up Voicemail on Calilio?

  How to Set Up Voicemail on Calilio? To set up voicemail in Calilio, click Settings, then Number Settings in the row menu on My Numbers. Open Voicemail, turn on Configure Voicemail, and choose the greeting callers hear: TEXT writes one for you, AUDIO uploads a file, and RECORD records one in your browser. Click Save. Step 1: Open your numbers Click Settings in the left sidebar, then My Numbers under NUMBERS. The page lists every number in your workspace with itsSome readers