How to Set Up IVR in Calilio?

To set up IVR in Calilio, click Settings, then Number Settings in the row menu on My Numbers. Open Phone Menu (IVR), turn on Configure Phone Menu (IVR), set the greeting callers hear, add a keypad option for each team member you want callers to reach, and click Save.

Step 1: Open your numbers

• IVR, or interactive voice response, is the recorded menu that asks a caller to press a key. Calilio names it Phone Menu (IVR).
• Click Settings in the left sidebar, then My Numbers under NUMBERS.
• Find the number you want the menu to answer.

Open My Numbers under NUMBERS in the Settings menu.

Step 2: Open Number Settings for that number

• Click the three-dot control at the end of the number's row.
• The menu holds Go to Conversation and Number Settings.
• Click Number Settings to open the call-handling panel for that number.

Click Number Settings in the row menu.

Step 3: Open Phone Menu (IVR)

• The panel lists the call-handling features for this number, each on its own row.
• Phone Menu (IVR) sits under Greeting Message, and the end of the row shows whether it is on.
• Click the settings icon at the end of the row. While the feature is off, that icon is the only way in.

Click the settings icon on the Phone Menu (IVR) row.

Step 4: Turn on Configure Phone Menu (IVR)

• Configure Phone Menu (IVR) is the first card on the page, with a toggle on its right.
• Turn the toggle on and the status beside it changes from DISABLED to ENABLED.
• The four sections underneath open whether the toggle is on or off, so you can fill them in first.

Turn on the Configure Phone Menu (IVR) toggle.

Step 5: Set the greeting callers hear

• Click Add a Greeting under Greeting Message. This is the message that names your options, such as press 1 for sales.
• TEXT writes it for you: choose an Accent and a Playback Voice, type up to 200 characters, then click Generate Audio.
• AUDIO takes a file you already have, and RECORD records one through your microphone.

Pick TEXT, AUDIO, or RECORD, then set the greeting callers hear.

Step 6: Add your menu options and save

• Click Add Menu Options and fill in the SET OPTION block: the key in When Pressed, and the team member in Members.
• Click ADD OPTION for each further key you want callers to have.
• Click Save at the bottom right of the page. Cancel sits beside it and discards what you changed.

Click Save to apply the phone menu to the number.

Can you upload your own IVR greeting audio?

Yes. Click AUDIO under Add a Greeting, then drop the file on the box or click browse to pick it, in mp3 or mpeg up to 50Mb. Use RECORD instead when you would rather record the greeting through your microphone.

What do Invalid Selection and No Selection do?

Invalid Selection and No Selection are the last two sections on the page, and each holds a message of its own. Invalid Selection covers a caller who presses a number you have not assigned, and No Selection covers a caller who presses nothing. Both carry the same TEXT, AUDIO, and RECORD types the greeting carries.

Does every number need its own phone menu?

Yes, because Number Settings covers one number, so a second number keeps its own menu. To run one menu across several numbers, build it as a call setting on the Call Settings page under Settings and assign that call setting to a number group.

Contact Calilio support

If callers do not reach your menu after you save it, contact our support team with your workspace name, the business number, and the keys you assigned.

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References

Updated on: 26/10/2026