How to Auto Record Calls in Calilio?

To auto record calls in Calilio, click Settings, then Number Settings in the row menu on My Numbers. Open Auto Record Calls and turn the toggle on. Turn on Announcement Message to tell callers the call is recorded, turn on Auto Transcription for a written script, then click Save.

Step 1: Open the number you want recorded

• Go to Settings in the left sidebar and open My Numbers under NUMBERS.
• Find the number whose calls you want recorded.
• Recording is set per number, so each line is turned on separately.

Open My Numbers and find the number you want recorded.

Step 2: Open Number Settings

• Click the three-dot control on the right of that row.
• Click Number Settings, the second item in the menu.
• The panel holds every call-handling feature for that number.

Click Number Settings in the row menu.

Step 3: Open Auto Record Calls

• Auto Record Calls sits under Custom Caller Tune in the list.
• The row reads Disabled until recording is turned on.
• Click the settings icon on the right of the Auto Record Calls row.

Click the settings icon on the Auto Record Calls row.

Step 4: Turn on Auto Record Calls

• Auto Record Calls is the first card, with a toggle on its right.
• Turn the toggle on and the status changes from DISABLED to ENABLED.
• Calls handled by this number are then recorded without anyone pressing Record.

Turn on the Auto Record Calls toggle.

Step 5: Turn on the recording announcement

• Recording Announcement holds one control, Announcement Message.
• Turn it on and a SET GREETING block appears with the greeting types TEXT, AUDIO, and RECORD.
• TEXT writes the announcement for you: pick an Accent and a Playback Voice, type up to 200 characters, then click Generate Audio.

Turn on Announcement Message and set what callers hear.

Step 6: Turn on Auto Transcription, then save

• Auto Transcription is the last card and turns your recordings into written scripts.
• Leave it off if you want the audio alone.
• Click Save to apply the recording settings.

Turn on Auto Transcription, then click Save.

Do callers know that the call is being recorded?

Only when Announcement Message is on. It plays the message you set before the conversation starts, and it is off until you turn it on. Recording laws differ by country and by state, so check what consent your callers must give and set an announcement that matches it.

What does Auto Transcription do?

Auto Transcription produces a written script of every recorded call on the number, so the conversation can be read instead of replayed. For where the scripts appear, see How to enable auto call transcription.

Can you record every number in your workspace at once?

Number Settings turns recording on for one number. To cover several numbers with one control, build the setting on the Call Settings page under Settings and assign that call setting to a number group. Each call setting card reports its recording state, so you can see at a glance which groups record.

Contact Calilio support

If a call on a recorded number has no recording against it, contact our support team with the business number, the other number on the call, and the date and time with your timezone.

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References

Updated on: 26/10/2026