How to Read a Call Transcript in Calilio?

To read a call transcript in Calilio, click Analytics, then Advanced Report, and click View on the call you want. The panel that opens carries the AI call summary at the top and the full Transcription of the conversation, turn by turn, underneath it.

Step 1: Open Advanced Report

• Click Analytics in the left sidebar of the Calilio web app.
• Click Advanced Report under AI OVERVIEW in the menu column that opens.
• Each row in the table is one call that Calilio has analyzed.

Click Analytics, then Advanced Report under AI OVERVIEW.

Step 2: Find the call you want

• Six lists above the table narrow the rows: Sentiment Type, Conclusion Type, Reason Type, Agent Name, Call Type, and Call Resolution.
• Each list opens on All, so the table starts with every analyzed call in the period.
• The search box under the lists finds a call by agent name, call type, reason, date, or call resolution.

Narrow the table with the six lists before you look for a call.

Step 3: Open the analysis for that call

• Click View in the MORE DETAILS column, the last column of the row.
• The AI Analytics panel opens on the right of the screen.
• The panel covers one call, so go back to the table to read another.

Click View in the MORE DETAILS column to open the panel for that call.

Step 4: Read the AI call summary

• Call Summary is the first section in the panel, and it opens when you click its heading.
• It gives a short written account of what the call was about and what was agreed.
• Reason for Calls, Sentiment, Conclusion, Call Resolution, Engagement, and AI Recommendations open the same way underneath it.

Click Call Summary to open the written account of the call.

Step 5: Read the transcript

• Transcription is the last section in the panel, below the Call Record player.
• The conversation runs in order, and each turn is labeled Customer or Agent.
• The transcript covers the recording, so a call that was not recorded has none.

The Transcription section runs the conversation in order, turn by turn.

Step 6: Filter the transcript by sentiment

• Add Filter sits beside the Transcription heading.
• It lists the sentiment values Calilio found in that call, so a call with no negative turns offers no NEGATIVE option.
• Choose a value to show the turns Calilio analyzed that way.

Use Add Filter to show the turns Calilio analyzed as one sentiment.

Expected result

• You can read what the call was about without replaying the recording.
• You can read the conversation itself, turn by turn, in the same panel.

What is an AI call summary?

An AI call summary is the short written account Calilio produces for a call it has analyzed, shown in the Call Summary section of the AI Analytics panel. It reports what the call was about and how it ended, so a call can be reviewed without listening to it. It covers analyzed calls only, and the AI BETA badge on Analytics applies to it.

Can you download a call transcript?

Yes. The AI Analytics panel carries a download control at the top right, beside the panel title. For the steps, see How to download a transcription script.

Why does a call have no transcript?

A call is transcribed only when the number it used had recording and transcription turned on at the time of the call. Both are set per number under Number Settings, and Auto Transcription sits on the Auto Record Calls page. For the steps, see How to enable auto call transcription.

Which plans include the call summary and transcript?

• The Premium plan and the Enterprise plan include the AI call summary and call transcription.
• The Standard plan does not include them.

For a full comparison of what each plan includes, see Plan wise feature restrictions in Calilio.

Contact Calilio support

If a transcript is missing on a number that records and transcribes, contact our support team with the business number, the date and time with your timezone, and what the panel showed instead.

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References

Updated on: 28/10/2026