What AI features does Calilio offer?

Calilio offers its AI features under Analytics in the sidebar, which carries an AI BETA badge. Analytics opens on the AI Dashboard, a summary of call volume and sentiment across your workspace. Advanced Report lists your analyzed calls one by one, and opening a row shows an AI Analytics panel for that single call.

Which plans include the AI features?

• The Premium plan and the Enterprise plan include the AI features described here.
• The Standard plan does not include Call Sentiment Analysis or the AI-powered call summary.
• The Standard plan includes the basic dashboard and call analytics instead.

For a full comparison of what each plan includes, see Plan wise feature restrictions in Calilio.

Where do you find the AI features in Calilio?

• Click Analytics in the sidebar to open the second-level Analytics menu.
• The AI OVERVIEW group contains AI Dashboard and Advanced Report.
• The WORKSPACE group contains Reason for Calls, Conclusion of Calls, and Call Resolution.
• The MEMBERS PRODUCTIVITY group contains Positive and Neutral Sentiment, and Negative Sentiment.
• The GENERAL REPORTS group contains Member Report and Number Report.

Analytics opens a second-level menu, and AI Dashboard is the first screen in it.

What does the AI Dashboard show?

• The AI Dashboard shows Total Calls, Transcribed Calls, and Average Call Duration, each with a percent change.
• It lists your team members under Top Members by Positive & Neutral Call Sentiment.
• Summary of Call Sentiment Analysis presents a donut chart across the sentiment values.
• Trends in Call Sentiments Over the Last 7 Days covers the past seven days of calls in your workspace.
• Top 5 Call Resolution Outcomes and Top Reasons for Customer Calls summarize why your customers called and how those calls were resolved.

The AI Dashboard summarizes call activity and sentiment across your workspace.

What does the Advanced Report do?

• The Advanced Report lists your analyzed calls as table rows, with one row per call.
• Six dropdowns narrow the list: Sentiment Type, Conclusion Type, Reason Type, Agent Name, Call Type, and Call Resolution.
• Use the Advanced Report when you want to find one specific call.

Advanced Report lists analyzed calls with six filters above the table.

What does Calilio produce for a single call?

• Click the blue View button in the MORE DETAILS column of a row to open the analysis for that call.
• The AI Analytics panel opens with Call Summary, Reason for Calls, Sentiment, Conclusion, Call Resolution, Engagement, and AI Recommendations.
• A Call Record player and a Transcription section appear below those results.

Click View in the MORE DETAILS column to open the panel for that call.

What do the workspace and member reports add?

• The WORKSPACE group turns a single field of the call analysis, such as Reason for Calls, into its own report.
• The MEMBERS PRODUCTIVITY group does the same for call sentiment, with one report for positive and neutral sentiment and another for negative sentiment.
• Use these reports when you want detail on one dimension across many calls.

Are these AI features still in beta?

Yes. The Analytics item in the sidebar carries an AI BETA badge, so treat the output as an aid to your own review rather than a finished record. For more on how the beta reports behave, see How AI reports (beta) work in Calilio.

Where do you turn transcription on?

You turn transcription on outside the Analytics section, so it is not switched on from the AI screens described here. For the steps, see How to enable auto call transcription. The Transcribed Calls figure on the AI Dashboard reflects how many of your calls have been transcribed.

Contact Calilio support

If a screen described here is missing or empty in your workspace, contact our support team with the screen name, your plan, the date range you had selected, and what appeared instead.

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References

Updated on: 15/10/2026