How to View AI Call Reports in Calilio?

To view AI call reports in Calilio, click Analytics in the left sidebar. Analytics opens on the AI Dashboard, which summarizes your analyzed calls, and Advanced Report beside it lists those calls one by one so you can open the analysis for a single call.

Step 1: Open Analytics in the sidebar

• Click Analytics in the left sidebar of the Calilio web app.
• A second menu column opens, holding the reports in four groups: AI OVERVIEW, WORKSPACE, MEMBERS PRODUCTIVITY, and GENERAL REPORTS.
• The section opens on the AI Dashboard, the first entry under AI OVERVIEW.

Click Analytics, then AI Dashboard under AI OVERVIEW.

Step 2: Read the three totals at the top

• Total Calls counts every call in the period you selected.
• Transcribed Calls counts the calls Calilio has analyzed, which is the smaller of the two figures.
• Average Call Duration reports how long those calls ran, and each total carries its own percentage change.

Compare Total Calls against Transcribed Calls before you read the charts.

Step 3: Set the period the report covers

• The control at the top right names the period, and each report opens on Last 7 days.
• The options are Last 24 hour, Last 7 days, Last 30 days, Last 3 months, Last 12 months, and Last 24 months.
• The period does not carry from one report to the next, so set it again on every report you open.

Set the period on each report before you compare two of them.

Step 4: Open a ranked report from a dashboard card

• Top 5 Call Resolution Outcomes and Top Reasons for Customer Calls rank how your calls ended and what your customers called about.
• Click View More beside either card to open the full report behind it.
• View More on Top 5 Call Resolution Outcomes opens Call Resolution, and View More on Top Reasons for Customer Calls opens Reason for Calls.

Click View More to open the full report behind a dashboard card.

Step 5: Open Advanced Report for a call-by-call list

• Click Advanced Report under AI OVERVIEW in the Analytics menu.
• Each row is one analyzed call, with the agent name, the call type, the date, and the customer number.
• Six lists above the table narrow the rows: Sentiment Type, Conclusion Type, Reason Type, Agent Name, Call Type, and Call Resolution.

Advanced Report lists your analyzed calls one row per call.

Step 6: Open the analysis for one call

• Click View in the MORE DETAILS column, the last column of the row.
• The AI Analytics panel opens on the right with Call Summary, Reason for Calls, Sentiment, Conclusion, Call Resolution, Engagement, and AI Recommendations.
• A Call Record player and the Transcription of the conversation sit below those sections.

Click View in the MORE DETAILS column to open the analysis of that call.

Expected result

• The AI Dashboard reports your analyzed calls for the period you selected.
• Advanced Report lists those calls individually, and each row opens its own analysis.

Which plans include the AI reports?

• The Premium plan and the Enterprise plan include the AI reports described here.
• The Standard plan includes the basic dashboard and call analytics rather than the AI screens.

For a full comparison of what each plan includes, see Plan wise feature restrictions in Calilio.

Can you export an AI report?

No. None of the AI screens carries an export control, and the one export menu in the Analytics section, on Number Report, offers Export as PDF and Export as CSV with both options disabled. The AI Analytics panel for a single call carries its own download control at the top right, which covers that call rather than a report.

How accurate are the AI call reports?

Calilio states no accuracy figure for these reports, and the Analytics item carries an AI BETA badge, so treat the output as an aid to your own review rather than a finished record. Calilio marks a call it could not analyze with its own reason value, This Call Does Not Contain Enough Information To Analyze.

Why do the AI reports count fewer calls than Member Report?

The AI screens count analyzed calls and the general reports count all of them, which is why the AI Dashboard shows Total Calls and Transcribed Calls as separate figures. A call reaches the AI reports once it has been recorded, transcribed, and analyzed. For what the general reports count instead, see How Member Report and Number Report work in Calilio.

Contact Calilio support

If a call you expected is missing from the AI reports, contact our support team with the business number, the date and time with your timezone, and the period you had selected.

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References

Updated on: 28/10/2026