How Member Report and Number Report Work in Calilio?

Member Report and Number Report are the two general reports in Calilio Analytics, and both work the same way. Click Analytics in the sidebar, then either report under GENERAL REPORTS. Each shows missed, outbound, inbound, and total calls for the range you pick, then lists every member or number.

Both reports answer the same question from two directions. Member Report ranks the people in your workspace, and Number Report ranks your business numbers. The totals at the top and the date range control are identical on both.

Step 1: Open Member Report

• Click Analytics in the left sidebar. It carries an AI BETA badge and opens a second menu column.
• Click Member Report under GENERAL REPORTS, at the bottom of that column.
• The heading reads Member Report, with the number of members in your workspace underneath.

Click Member Report under GENERAL REPORTS in the Analytics menu.

Step 2: Read the four totals

• Four totals sit above the table: Missed Calls, Outbound Calls, Inbound Calls, and Total Calls.
• Each one carries a percentage showing how it moved against the previous period.
• The totals cover your whole workspace for the selected range, not one member.

The four totals above the table cover the whole workspace.

Step 3: Read the member table

• The table lists one row per member: NAME, STATUS, ROLE, TEAM, ASSIGNED NUMBERS, INCOMING, OUTGOING, MISSED, TOTAL CALL TIME, and AVG. CALL TIME.
• TEAM is how you compare one team against another, because the report has no team view of its own.
• Scroll the table sideways to reach the call time columns on a narrow window.

Each row is one member, with their call counts and call times.

Step 4: Open one member's own report

• Click any row to open that member's own screen. Their name appears in the breadcrumb above the heading.
• The four totals reappear for that member alone.
• A table underneath lists their calls, with CALLER_ID, CALL TYPE, DATE, and CALL DURATION.

Click a row to open that member's own totals and call list.

Step 5: Switch to Number Report

• Click Number Report under GENERAL REPORTS to see the same period by business number.
• The columns are NUMBERS, CALL STRATEGY, ASSIGNED MEMBERS, ASSIGNED TEAMS, TOTAL CALLS, and CALL DURATION.
• Clicking a row opens that number's own screen, which adds a call activity chart and a duration breakdown.

Number Report shows the same period, ranked by business number.

Expected result

• You can see how many calls each member handled, and how long they spent on them.
• You can see which of your business numbers carried the most traffic.
• Both reports cover the range shown in the control at the top right.

How do you find one member or one number?

To find one member or one number, use the Search box above the table on either report. It sits at the right, carries the placeholder Search, and narrows the rows as you type. Both reports split a long table across pages, so searching is faster than working through them.

Type in the Search box to narrow the table to one member or number.

Can you export a report from Calilio Analytics?

No. Number Report carries a three-dot control offering Export as PDF and Export as CSV, and both options are greyed out. Member Report has no export control at all, and neither does any other report in the Analytics section.

Both export options on Number Report are greyed out.

Why does a member's missed call count look wrong?

A missed call belongs to the number it came in on, not to a person. Calilio states this on the Missed Calls total itself: hover the information icon beside it and the tooltip reads that missed calls are counted per number, not per member. A number shared by several members raises the count for each of them.

Contact Calilio support

If a figure in either report does not match what you expected, contact our support team with the report name, the date range you had selected, the member or number involved, and the value you expected.

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References

Updated on: 27/10/2026