How to View the Realtime Dashboard in Calilio?

To view the realtime dashboard in Calilio, click Dashboard in the left sidebar, then scroll to the section headed Real Time. The Real Time panel sits on the Dashboard, not on a page under Analytics. It holds tiles for live calls, answer rate, missed calls, average answer time, and conversations.

Step 1: Open the Dashboard

• Click Dashboard in the left sidebar.
• The page opens with a greeting line and a summary of your workspace.
• A current balance card appears at the top right.

Click Dashboard in the left sidebar.

Step 2: Find the Real Time panel

• Scroll to the section headed Real Time.
• A colored status dot appears to the left of the heading.
• A refresh icon and a last-synced line appear to the right of the heading.
• The panel is above the Analytics Overview section on the same page.

The Real Time heading appears above the Analytics Overview section.

Step 3: Read the Real Time tiles

• The Live Calls tile shows the calls in progress, along with a Peak Today figure.
• The Answer Rate tile shows your answer rate, with the target beside it.
• The Missed Calls tile shows the missed call count and its share of inbound calls.
• The Average Answer Time tile shows the average time taken to answer a call, in seconds.
• The Closed Conversation and Opened Conversation tiles show conversation counts.
• The CALLS and MESSAGES groups hold tiles with Incoming and Outgoing counts.

The Real Time panel groups its figures into tiles.

Step 4: Keep the panel current

• The last-synced line tells you when the figures were last pulled.
• Check that line before you act on a figure.
• Click the refresh icon when you want the panel to pull current figures.

The refresh icon and the last-synced line show when the tiles were last updated.

Expected result

• You can see current call and conversation activity for your workspace on one screen.
• You can see a last-synced line that tells you when the figures were pulled.
• A call in progress counts toward the Live Calls tile.

How is Real Time different from Analytics Overview?

• The Real Time panel reports current activity and has no period control.
• The Analytics Overview section is separate and appears further down the same page.
• It has its own period chips: YESTERDAY, 7 DAYS, 1 MONTH, 3 MONTH, and CUSTOM.

Why is Live Calls showing zero?

• Live Calls counts the calls in progress at the moment the panel last synced.
• A zero usually means no call was active at that point.
• Check the last-synced line, then click the refresh icon to pull current figures.

Where do I see call history instead of current activity?

Call history is in each number's inbox, which you can open from the NUMBERS list in the left sidebar. For workspace-wide history, click Analytics in the left sidebar. For help reading an individual conversation, see Everything you need to know about the Calilio unified callbox.

Contact Calilio support

If a tile shows a figure you did not expect, contact our support team with the tile name, the value shown, the value you expected, and what the last-synced line said.

Related articles

References

Updated on: 15/10/2026