What Is the Unified Callbox in Calilio?

The Unified Callbox is the screen behind each of your Calilio numbers. It lists every call, message, and voicemail on that number in one conversation list, opens any of them as a thread, and shows the contact's details beside it. Click a business number under NUMBERS in the sidebar to open its Unified Callbox.

Where do you find the Unified Callbox?

• Open the Unified Callbox from NUMBERS in the left sidebar.
• Click a business number to open its conversations.
• A count beside a number indicates unread calls or messages.
• Click VIEW ALL under the list to see the numbers that the sidebar does not show.

Click a business number under NUMBERS to open its Unified Callbox.

What does the Unified Callbox show?

The Unified Callbox shows one business number across three columns:

• The conversation list on the left, showing the contact and the most recent activity, with the newest conversation first.
• The thread in the middle, where the calls, messages, and voicemails with that contact appear in date order.
• General Info on the right, with the contact's company, email, website, address, and time zone.
• TAGS and NOTES under those details, so the context your team adds stays attached to the contact.

Read the conversation list on the left, then click a conversation to open its thread.

How does the unified inbox work?

The unified inbox is organized by business number rather than by channel, so a missed call and a text message from the same contact appear in one conversation. Each row shows the most recent status: Call Ended, No Answer, Missed Call, Call Failed, Call Declined, or the message text.

Can you manage calls, SMS, and voicemails in one place?

Yes. The conversation header includes Start Call, Mark as Closed, Search, Pin, and General Info, so you can act on the conversation without leaving it. The message box appears under the thread, with Image and Audio Files, Start Record, and Canned Response beside it.

Use the header controls to call, close, search, or pin the conversation you are reading.

What does the Unified Callbox not cover?

The Unified Callbox does not cover the settings behind a business number. The filter above the conversation list narrows the list by status (open or closed) and by type, and tags are not one of the choices. Call forwarding, voicemail greetings, and business hours are set on the My Numbers page under Settings.

Which plans include the Unified Callbox?

The Standard plan and the Premium plan both include the Unified Callbox. Settings, then Subscription lists Unified Callbox on the Standard Plan card under what the plan includes, alongside Phone Number Sharing.

Check the plan card on the Subscription page under Settings to see that it lists Unified Callbox.

Contact Calilio support

If a conversation is missing from the conversation list, contact our support team with the business number it belongs to, and the date, time, and time zone when you expected it.

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Updated on: 26/10/2026