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Articles on:Callbox & Conversation Management
Manage calls, messages, and customer conversations in one organized place.

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  • How to Search Conversations in Calilio?
    Calilio provides two controls for searching conversations. To find a conversation, open a number's inbox from the NUMBERS list in the sidebar, then type in the Find conversation box above the list. To search inside a conversation you already have open, click the Search icon in the conversation header. Step 1: Open the inbox you want to search Click a business number under NUMBERS in the left sidebar. Search runs inside a single inbox, so open the business number that holds the conversatFew readers
  • How to Manage Missed Calls in Calilio?
    Manage missed calls in Calilio from three places. The Missed Calls tile on the Dashboard gives you the count, the MISSED filter in a business number's inbox lists that number's missed calls, and the notification bell shows an entry for each one. To return a missed call, open the conversation and click Start Call. Step 1: Check the Missed Calls tile Click Dashboard in the left sidebar. Find the Missed Calls tile in the Real Time panel. The tile shows a count, a percent change, and theFew readers

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