How to Filter Your Conversations in Calilio?

To filter your conversations in Calilio, open a business number's Callbox from the sidebar. The strip above the conversation list holds an OPEN and CLOSED toggle and a type list. Select OPEN or CLOSED first, then choose ALL, INCOMING, OUTGOING, MISSED, VOICEMAIL, or SCHEDULED to narrow the list.

Step 1: Open the number you want to filter

• Find the business number under NUMBERS in the left sidebar.
• Click the number to open its conversations.
• A count beside the number indicates unread calls or messages.
• Both filters appear in the strip above the conversation list.

Open the business number whose conversations you want to filter.

Step 2: Choose OPEN or CLOSED

• The conversation list opens on the OPEN view.
• Click CLOSED to read the conversations that have been closed.
• The toggle offers these two views only.

Click the toggle above the list to switch between OPEN and CLOSED.

Step 3: Open the type list

• The type list appears to the right of the toggle and shows ALL.
• Click the type list to open the views it offers.
• The type list filters the conversations in the view you selected in Step 2.

Click the type list showing ALL to open the views.

Step 4: Select the view you need

• ALL shows every conversation in the list.
• INCOMING, OUTGOING, and MISSED narrow the list to one type of call.
• VOICEMAIL shows only voicemails, and SCHEDULED shows the messages waiting to be sent.
• The filter applies as soon as you click an option, and the label shows the view you selected.

Select the view you want from the type list.

Expected result

The conversation list shows only the conversations that match both choices, and the type list carries the name of the view you selected instead of ALL. That label tells you whether the list is filtered or whether the business number has no recent activity. Set the type list back to ALL to see every conversation on the number again.

Can you search for one conversation instead?

Yes. The Find conversation box above the filters searches the conversation list, and it works with whichever view is set. Clear the box to return to the filtered list.

Type in the Find conversation box to search the list.

Why is a conversation missing from the list?

A conversation is usually missing from the list because a filter is hiding it. Check the toggle first, since a closed conversation does not appear in the OPEN view, then set the type list back to ALL.

Each business number has its own conversation list, so a conversation that came in on another of your numbers appears in that number's list. Check which number is open in the sidebar before you continue searching.

Contact Calilio support

If a conversation is still missing with the toggle set to OPEN and the type list set to ALL, contact our support team with the business number, the contact, and the date, time, and time zone when you expected it.

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References

Updated on: 26/10/2026