Why Was My Call Not Transcribed in Calilio?
A call is not transcribed in Calilio unless the number it used was recording and Auto Transcription was on at the time. Both are set per number on the Auto Record Calls page, so open that page for the number the call used and check the two cards. Transcription follows recording, so check the two settings in that order. Both live on one page, and both apply to a single number. Auto Record Calls is off for that number Calilio transcribes recordings, so a call that was not recorded has no tFew readersWhat Are Call Reason and Call Conclusion Detection in Calilio?
Call reason detection and call conclusion detection are two Calilio AI fields. For each analyzed call, Calilio labels why the customer called and how the call ended. Both fields appear on the call itself, as a ranked report of their own under Analytics, and as a filter on Advanced Report. What is call reason detection? Call reason detection is the Calilio AI field that labels why a customer called. It appears as Reason for Calls in the AI Analytics panel of a single call, as the Reason forFew readersWhy Is My AI Report Missing in Calilio?
An AI report missing a call in Calilio usually means the call has not been analyzed. Calilio analyzes a call only after it has been recorded and transcribed on the number it used, so check both settings on that number first, then check the period the report covers. Work through these in order. The first two cover most cases, and both are settings on the number rather than on the report. The call was not recorded Calilio analyzes recordings, so a call that was not recorded produces no AIFew readersHow to Read a Call Transcript in Calilio?
To read a call transcript in Calilio, click Analytics, then Advanced Report, and click View on the call you want. The panel that opens carries the AI call summary at the top and the full Transcription of the conversation, turn by turn, underneath it. Step 1: Open Advanced Report Click Analytics in the left sidebar of the Calilio web app. Click Advanced Report under AI OVERVIEW in the menu column that opens. Each row in the table is one call that Calilio has analyzed. ![](https://storSome readersHow to View AI Call Reports in Calilio?
To view AI call reports in Calilio, click Analytics in the left sidebar. Analytics opens on the AI Dashboard, which summarizes your analyzed calls, and Advanced Report beside it lists those calls one by one so you can open the analysis for a single call. Step 1: Open Analytics in the sidebar Click Analytics in the left sidebar of the Calilio web app. A second menu column opens, holding the reports in four groups: AI OVERVIEW, WORKSPACE, MEMBERS PRODUCTIVITY, and GENERAL REPORTS. The sFew readersWhat AI features does Calilio offer?
Calilio offers its AI features under Analytics in the sidebar, which carries an AI BETA badge. Analytics opens on the AI Dashboard, a summary of call volume and sentiment across your workspace. Advanced Report lists your analyzed calls one by one, and opening a row shows an AI Analytics panel for that single call. Which plans include the AI features? The Premium plan and the Enterprise plan include the AI features described here. The Standard plan does not include Call Sentiment AnalysiFew readersWhat Is Call Sentiment Analysis in Calilio?
Call sentiment analysis is a Calilio AI feature that labels an analyzed call with a sentiment value. The values shown on screen are Positive, Negative, Neutral, and Not-applicable. Sentiment appears in three places: the AI Dashboard charts, the Sentiment section of a single call, and the two member reports. Which plans include sentiment analysis? The Premium plan and the Enterprise plan include Call Sentiment Analysis. The Standard plan does not include Call Sentiment Analysis. For a fFew readers