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Articles on:Troubleshooting
Find solutions to common issues and get Calilio working smoothly.

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  • Why Is My Browser Asking for Microphone Permission?
    Your browser is asking for microphone permission because no website can use your microphone without your consent. Calilio places calls through your browser, so it needs that permission. Allow access once, and your browser remembers the setting. If you blocked the prompt earlier, change it in your browser settings. What is the microphone prompt asking for? Your browser, not Calilio, controls access to your microphone, and it asks for permission separately for each site. Granting permissiSome readers
  • Why Is My Microphone Blocked in Calilio?
    If callers cannot hear you, your microphone is likely blocked before the audio reaches Calilio. Common causes include your browser's microphone permission, your operating system's privacy settings, or another application that is already using the microphone. Check those three in that order. How do you confirm the microphone is the problem? If the other party cannot hear you but you can hear them, the issue is likely one-way audio rather than a poor network connection. If microphone acceFew readers
  • Why Is My Call Quality Poor in Calilio?
    Poor call quality in Calilio is usually caused by one of three things: an unstable internet connection, the microphone or speaker in use, or a device under heavy load. Check them in that order. If the call disconnects completely instead of sounding poor, that is a different problem. How do you check your internet connection? Restart your router, then place a test call on a wired internet connection or a different network. Choppy or robotic audio usually means data packets are arriving lFew readers

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