Why Is My Integration Not Syncing Calls?

If your Calilio calls are not syncing to Pipedrive or Pabbly Connect, check three things on the integration's own page: whether Log Calls is switched on, whether the number those calls used is switched on under Phone Calls, and whether the integration still reads Connected.

Calilio sends call activity to a connected tool when two of its own switches agree: one for the integration, and one for the number the call used. Both are on the integration's Settings tab, which is where to look first.

Log Calls is switched off

• Click Settings, then Integrations, and open the card for the tool you are checking.
• Click the Settings tab. The Log Calls card sits at the top, and the label beside its switch reads ENABLED or DISABLED.
• An integration can read Connected on the list while Log Calls is off, so the card is worth checking even when the connection looks healthy.

Log Calls reads DISABLED while the integration is still connected.

The number is switched off under Phone Calls

• The Phone Calls card lists every number in the workspace, each with a switch of its own.
• Find the number the missing calls used, and check whether its switch is on.
• Use the Search box to find it by name, or Add Filter to narrow the list by country.

A number switched off under Phone Calls is not synced.

The integration is no longer connected

• Open the integration and read STATUS on its Overview tab. A working integration reads Active.
• The card on the Integrations page reads Connected for the same integration.
• If someone used Disconnect, call logging stops for every number in the workspace at once.

STATUS on the Overview tab reads Active while the integration is working.

Pabbly Connect has no webhook URL saved

• Pabbly Connect needs somewhere to receive the call log, and that is the webhook URL.
• On the Settings tab, click Manage on the API Key and URL card and check that Webhook URL holds a value.
• It is the field marked with an asterisk, so Calilio requires it while the other two are optional.

Where do you check whether an integration is connected?

Check the Integrations page under Settings. A connected integration's card reads Connected, and opening that card shows STATUS as Active on its Overview tab. Both have to be true before call logging can work.

Do call notes and recordings sync to your CRM?

No. Both integrations offer call logging and a list of numbers, and neither names conversation notes, conversation tags, or call recordings on either tab. Those stay in Calilio, so a missing note is not an integration fault.

Contact Calilio support

If the integration reads Connected, Log Calls is on, and the number is switched on but calls are still missing, contact our support team with your workspace name, the Calilio number involved, and the date and time of a call with your timezone.

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Updated on: 27/10/2026