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Articles on:Account & Profile Management
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  • How to Manage Account Security in Calilio?
    To manage account security in Calilio, click Settings in the sidebar and open Security & Sessions on the My Profile page. It holds three controls: Two Factor Authentication, Reset password, and Logout, which signs your account out of all other sessions. Step 1: Open Security & Sessions Click Settings in the Calilio sidebar, and the My Profile page opens. Scroll to the last block, headed Security & Sessions. It holds three rows, and everything Calilio offers for account security is inFew readers
  • How to Manage Your Notification Settings in Calilio?
    Calilio has two notification settings. Usage Report Notification, in Settings under My Workspace, emails your usage reports on a schedule you choose. Email Notification Alert, on each number's own settings page, emails you about missed calls, messages, and transcriptions. The bell in the top bar opens a read-only feed. Step 1: Open Settings, then My Workspace Click Settings in the left sidebar. Click My Workspace under the WORKSPACE heading. ![](https://storage.crisp.chat/users/helpdesFew readers
  • How to Switch Between Workspaces in Calilio?
    To switch between workspaces in Calilio, click the round workspace avatar at the top left of the sidebar, marked with a small chevron. A dropdown opens with a Find workspace box and the workspaces your account can reach. Click the workspace you want, and it then carries the blue check that marks the active workspace. Step 1: Click the workspace avatar The workspace avatar appears at the top left of the Calilio web app, above the sidebar menu, and carries a small chevron. Click the avataFew readers
  • How can I recover my login password?
    Step 1: Go to the Login page Tick the Captcha and click on “Forget Password.” Step 2: Enter the Email address you used to log in, and cliSome readers
  • How to Add Balance to Your Calilio Wallet?
    To add balance to your Calilio wallet, open Settings, then Wallet, and click Load Wallet. In the dialog, set the amount with the minus and plus controls or type it in, choose a saved card under PAY VIA CARD, then click Load Wallet. Calilio charges the credit to the card you selected. Step 1: Open Settings, then Wallet Click Settings in the left sidebar of the Calilio web app. Under BILLING, click Wallet. The page opens on the Overview tab, with CURRENT BALANCE at the top. Overview aSome readers
  • How to add credit to my Calilio account automatically?
    Step 1: Log in to Calilio Dashboard. Go to Settings > Wallet. Step 2: Set the toggle button “on” next to Auto Recharge. [!Few readers
  • How to change credit cards on Calilio accounts?
    Step 1: Log in to Calilio Dashboard. Go to Settings > Payment Method. Step 2: Add your new credit card details, like your name on the card, cSome readers
  • How to Reset a Forgotten Password in Calilio?
    To reset a forgotten password in Calilio, open the Calilio login page and click Forgot Password? under the Password field. Enter the email address your account is registered with, click Reset Password, and follow the reset instructions Calilio sends to that address. Before you begin You need the inbox of the email address your Calilio account is registered with. If you are still signed in and know your password, change it from your profile instead of resetting it. Step 1: Click ForgFew readers
  • How to Delete my Calilio Account?
    Calilio has no delete account control in Settings. To stop being billed, open Settings, then Subscription in the Calilio web app, and click Cancel Subscription: future renewals stop, and your plan stays active until the date shown. To have the account and the data in it removed, send that request to our support team. Step 1: Open Settings, then Subscription Click Settings in the left sidebar of the Calilio web app. Under BILLING, click Subscription. The Subscription page opens on yourSome readers
  • How to Enable Two-Factor Authentication in Calilio?
    To enable two-factor authentication in Calilio, click Settings in the sidebar and the My Profile page opens. Under Security & Sessions, open Two Factor Authentication, turn on Authenticator App, then scan the QR code with your authenticator app and click Continue. Before you begin Install an authenticator app on your phone first, because Calilio asks you to scan a code with it. Calilio names Google Authenticator, Microsoft Authenticator, Authy, and Duo on the setup panel. Step 1: OpFew readers
  • How to Raise a Support Ticket in Calilio?
    When you encounter issues or need assistance with Calilio, Contact Calilio Support through: Email: support@calilio.com Live Chat: Phone Call: +65 3138 6158 WhatsApp: +61 4839 69729 Viber: +61 4839 69729 Raise a Support Ticket The support ticket system provides a direct way to communicate with the [Calilio support team](https://go.crisp.chat/chat/embed/?weSome readers
  • How to reset a forgotten password?
    If you cannot remember your Calilio account password, you can reset it from the login page using the email address associated with your account. Step 1: Open the Calilio Login Page Go to the Calilio login page. Complete the CAPTCHA verification, then click Forgot Password? Step 2: Enter Your Registered Email Address Enter the email address you use to loSome readers
  • How to send personal messages to team members?
    Step 1: Sign in to the dashboard. Scroll down to Members section of the nav bar. Step 2: Select the member with whom you want to chat personallyFew readers
  • How to Update Your Profile Information in Calilio?
    To update your profile information in Calilio, click Settings in the sidebar and the My Profile page opens. Click Edit on the profile card to change your name, use the menu on your photo to change your picture, and set your language and support preferences under Preferences. Step 1: Open the My Profile page Click Settings in the Calilio sidebar. My Profile opens first, above the WORKSPACE group in the settings menu. The page carries three blocks: your profile card, Preferences, and SeFew readers

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