Why Was My Call Not Transcribed in Calilio?

A call is not transcribed in Calilio unless the number it used was recording and Auto Transcription was on at the time. Both are set per number on the Auto Record Calls page, so open that page for the number the call used and check the two cards.

Transcription follows recording, so check the two settings in that order. Both live on one page, and both apply to a single number.

Auto Record Calls is off for that number

• Calilio transcribes recordings, so a call that was not recorded has no transcript.
• Click Settings, then Number Settings in the row menu on My Numbers, and find the Auto Record Calls row.
• The row reports Enabled or Disabled for that number. Click the settings icon on the right of the row to open the page.

Open the Auto Record Calls row for the number the call used.

• Auto Record Calls is the first card on that page, with a toggle on its right.
• The card reads ENABLED when recording is on for that number, and DISABLED when it is not.
• Recording applies to calls made after you save, so an earlier call stays unrecorded.

Auto Record Calls has to be on before anything can be transcribed.

Auto Transcription is off

• Auto Transcription is the last card on the same page, and it is a separate switch.
• Its own line states what it does: toggle on to get transcription scripts for all of your recorded calls.
• A number can record every call and transcribe none of them, which is the most common cause.
• Turn it on, then click Save to apply the recording settings.

Auto Transcription is a second switch, below the recording announcement.

For the full procedure, see How to enable auto call transcription.

The call was on a different number

• Recording and transcription are set on one number at a time, not across the workspace.
• A workspace with several business numbers can transcribe calls on one and none on the others.
• Check the number the call actually used rather than the one you usually call from.

The call is not counted as transcribed yet

• The AI Dashboard reports Transcribed Calls beside Total Calls, so compare the two for the period.
• A call missing from Advanced Report but present in Member Report has not been transcribed and analyzed.
• Widen the period on the report before you decide a call is absent.

Compare Transcribed Calls against Total Calls for the same period.

Does the caller have to be told the call is recorded?

Only when Announcement Message is on. It is the middle card on the Auto Record Calls page, and it plays your message before the conversation starts. Recording laws differ by country and by state, so set an announcement that matches what your callers must be told.

Which plans include call transcription?

The Premium plan and the Enterprise plan include AI transcription. For a full comparison of what each plan includes, see Plan wise feature restrictions in Calilio.

Contact Calilio support

If a call on a recording and transcribing number has no transcript, contact our support team with the business number, the date and time with your timezone, and the call duration.

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References

Updated on: 28/10/2026