How to Use the Web Dialer in Calilio?

To use the web dialer in Calilio, click the round green dialer button at the right edge of the Calilio web app. The dialer opens as a floating panel, showing the business number your call goes out from, a country selector, a number field, and a keypad. Enter a number, then click the green call button.

Step 1: Open the built-in dialer

• The round green dialer button sits at the right edge of the Calilio web app.
• Click it to open the dialer as a floating panel.
• The panel carries three tabs along its foot: Contacts, Dialer, and Settings.

Click the green dialer button at the right edge to open the dialer.

Step 2: Check the number your call goes out from

• The header at the top of the dialer names the business number your call goes out from, beside its country flag.
• Click that flag, or the arrow next to it, to open a list of the business numbers in your workspace.
• Choose one from the list to place the call on a different business number.

The top of the dialer names the business number you are calling from.

Step 3: Enter the number you want to call

• Click the flag on the number field to choose the country you are calling.
• Type the rest of the number into the field, or click the keys on the keypad.
• The line under the field shows the local date, time, and place for the number you are dialing, which helps you avoid calling outside business hours.

Choose the country, then enter the number on the field or the keypad.

Step 4: Start the call

• Click the round green call button under the keypad to connect the call.
• Allow your browser to access your microphone when prompted, or the call connects with no audio.
• Calls run over your internet connection, so a stable connection matters more than a phone signal.

Click the green call button to connect the call.

Can you call a saved contact from the dialer?

Yes. The Contacts tab at the foot of the dialer lists your saved contacts, so you can call one without entering the number by hand. Use the Find Contacts box at the top of the tab, or the A to Z index down the right edge, to reach a contact quickly.

Open the Contacts tab to call a saved contact.

What can you set on the dialer Settings tab?

The dialer Settings tab holds a DEFAULTS section with two entries, Default Number and Default country. Each reads No default number or No default country until you set one, and clicking either opens a list you can search.

• Default Number sets the business number the dialer opens on.
• Default country sets the country code the number field starts with.
• Setting both saves you two clicks on every call you place.

Open the Settings tab to set your default number and country.

Expected result

• The dialer stays open as a floating panel while you work in the Calilio web app.
• The call connects on the business number shown at the top of the dialer, and the conversation appears in that number's Callbox.

Why can't you place a call from the dialer?

An outbound call that does not connect is usually caused by one of three things: no business number is assigned to your account, your wallet balance has run out, or your browser is blocking the microphone. Check the number at the top of the dialer first, since the dialer needs an assigned business number before it can place a call.

Contact Calilio support

If the dialer does not open or a call does not connect, contact our support team with your workspace name, the business number you were calling from, and the number you dialed.

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References

Updated on: 26/10/2026