How to Create an Outbound Calling Campaign in Calilio?

To create an outbound calling campaign in Calilio, open the Power Dialer, go to the Campaign tab, and click Create New. Name the campaign, choose an import list, a number, an assignee, and a disposition, set the call timings, then save it and start dialing.

The Power Dialer calls through a list of contacts one after another, so your team doesn't dial each number by hand. A campaign is the unit that holds all of it: who is called, which number calls them, who does the calling, and how the outcome is recorded.

Before you begin

• You need admin rights. The Member view offers no way to create a campaign.
• Import your contact list first, and create the disposition you want to record against each call. Both are required fields on the campaign form.
• The number you choose must already be assigned to the team member who will make the calls.

Step 1: Open the Power Dialer

• Click Power Dialer in the left sidebar of your Calilio workspace.
• The Power Dialer opens in a new browser tab, with its own sidebar and its own set of tabs.
• Your original Calilio tab stays open on the screen you left.

Click Power Dialer in the left sidebar to open it in a new tab.

Step 2: Open the Campaign tab and click Create New

• The Power Dialer opens on four tabs: Import Lists, Disposition, Campaign, and Active Session.
• Click Campaign to see every campaign in the workspace and its status.
• Click Create New at the top right to open the campaign form.

Click Create New on the Campaign tab to start a new campaign.

Step 3: Name the campaign and choose a contact list

• Type a name your team will recognize in Campaign Name.
• Choose the contacts to call from Import List.
• Write a Description. It is a required field, so a short line on the purpose of the campaign is enough.

Name the campaign, then choose the contact list it dials.

Step 4: Choose the number the campaign calls from

• Pick a business number from Number. That number is the caller ID your contacts see.
• Choose the number before you set the assignee. The member list is built from the number you pick here.
• The list holds every number in your workspace.

Choose the business number the campaign calls from.

Step 5: Assign the campaign to a team or a member

• Assign By offers two choices: Team or Member.
• Team hands the campaign to a whole team, and Assignee then lists your workspace teams.
• Member hands it to individuals, and Assignee then lists the members the chosen number is assigned to.

Choose who makes the calls in Assignee.

Step 6: Set the disposition and call timings, then save

• Choose a Disposition. It sets the outcomes your team can record against each call.
• Set Preview duration, the seconds an agent gets to read the contact's details before the call connects.
• Set Post-call duration, the seconds an agent gets after a call to write notes and record the outcome.
• Click Save.

Set the preview and post-call timings, then click Save.

Expected result

• The campaign appears on the Campaign tab with the status Not started.
• Its row shows the number, the assignee, and a Call Completed count that reads 0 of your list size.
• The count rises as your team works through the list.

How do you start a campaign once it is saved?

Start a campaign from the Campaign tab, using the tick box at the start of its row:

• Tick the box beside the campaign you want to run.
• A Start Campaign button appears at the top right, beside Create New. It is hidden until something is ticked.
• Click Start Campaign. The status changes to In Progress and the assigned members can begin dialing.

Tick a campaign, then click Start Campaign.

Why is the Assignee list empty?

The Assignee list is empty because no Number has been chosen yet. With Assign By set to Member, the list reads No Data until you pick a number, then fills with the members that number is assigned to. Choose the number first, and assign the number to those members if it isn't already.

Which plans include the Power Dialer?

The Premium and Enterprise plans include the Power Dialer. The Standard plan does not.

Contact Calilio support

If a campaign does not start after you save it, contact our support team with your workspace name, the campaign name, and the number it calls from.

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References

Updated on: 27/10/2026