How to Set Up Business Hours in Calilio?

To set up business hours in Calilio, click Settings, then Number Settings in the row menu on My Numbers. Open Business Hours, choose your timezone, and turn off Open 24/7. Turn on each day you are open, set its opening and closing time, then click Save.

Step 1: Open the number you are setting hours for

• Click Settings at the foot of the left sidebar, then My Numbers.
• Find the number your customers call during working hours.
• Hours are set per number, so a sales line and a support line can keep different schedules.

Open My Numbers and find the number you are setting hours for.

Step 2: Open Number Settings

• Click the three-dot control in the last column of the number's row.
• Pick Number Settings from the menu.
• Business Hours is the first row in the panel that opens.

Click Number Settings in the row menu.

Step 3: Open Business Hours

• Business Hours is the first row, and unlike the rows under it, it carries no on or off label.
• Click the settings icon on the right of the Business Hours row.
• The page that opens holds a timezone card and a Working Hours card.

Click the settings icon on the Business Hours row.

Step 4: Set the timezone

• Set the Timezone is the first card, with a list placed Select Timezone.
• Type a city or a region to narrow the list, which shows each zone with its UTC offset.
• Your schedule is read in this timezone, so set it before you set the days.

Choose your timezone from the Select Timezone list.

Step 5: Turn off Open 24/7 and set your days

• Working Hours opens on Open 24/7, which keeps the number available all day, every day.
• Turn Open 24/7 off and a row appears for each day from Sunday to Saturday.
• Turn on each day you are open. A day left off reads Closed.

Turn off Open 24/7 to reveal the weekly schedule.

Step 6: Set the opening and closing time, then save

• Each open day carries a Start time and an End time field.
• Click a field, pick the hour, minute, and second, then click OK.
• Click Save when the week reads the way you work.

Set a start and end time for each open day, then click Save.

What happens to calls outside your business hours?

After Hours Settings decides that, and it sits directly under Business Hours in the Number Settings panel. Turn on Configure After Working Hours and pick from the Route the call to list: After Hours Voicemail plays a greeting and takes a message, and Call Forwarding sends the call on instead. The panel states that after hours does not apply while business hours are set to 24/7.

Can you set different hours for each of your numbers?

Yes. Number Settings covers one number, so a support line and a sales line keep separate schedules. To run one schedule across several numbers, build it as a call setting on the Call Settings page under Settings and assign that call setting to a number group.

Contact Calilio support

If calls are handled as though you are closed during your open hours, contact our support team with the business number, the timezone you set, and the day and time it happened.

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References

Updated on: 26/10/2026