How to Set Up Call Forwarding in Calilio?

To set up call forwarding in Calilio, click Settings, then Number Settings in the row menu on My Numbers. Open Call Forwarding and turn on Configure Call Forwarding. Choose All Calls to or Unanswered Calls to, pick the number that should receive the call, and click Save.

Step 1: Open the number you want to forward

• Open Settings from the left sidebar, then click My Numbers under NUMBERS.
• Find the number whose calls you want sent somewhere else.
• Forwarding is set per number, so pick the one your customers call.

Open My Numbers and find the number you want to forward.

Step 2: Open Number Settings

• At the end of that number's row, click the three-dot control.
• Choose Number Settings, the second of the two items the menu holds.
• The panel that opens holds every call-handling feature for that number.

Click Number Settings in the row menu.

Step 3: Open Call Forwarding

• Call Forwarding sits under Phone Menu (IVR) in the list.
• The row reads Disabled while forwarding is off.
• Click the settings icon on the right of the Call Forwarding row.

Click the settings icon on the Call Forwarding row.

Step 4: Turn on Configure Call Forwarding

• Configure Call Forwarding is the first card, with a toggle on its right.
• Turn the toggle on and the status changes from DISABLED to ENABLED.
• The FORWARD section underneath holds the two fields you set next.

Turn on the Configure Call Forwarding toggle.

Step 5: Choose which calls are forwarded

• The first list under Forward calls to holds two rules.
• All Calls to sends every incoming call straight to the destination.
• Unanswered Calls to rings your Calilio apps first and forwards the call when nobody picks up.

Choose All Calls to or Unanswered Calls to.

Step 6: Choose where the calls go, then save

• The second list holds your other Calilio numbers, one entry each.
• Click the number that should receive the call, or click Add External Number at the foot of the list to send it outside Calilio.
• Click Save to apply the forwarding rule.

Pick the destination, then click Save.

Can you forward calls to more than one number?

No. One destination is set at a time: once you pick a number, the list holds that entry alone. To forward somewhere else, clear the current destination with the x beside it, then pick the new one.

Can you forward calls to a number outside Calilio?

Yes. Click Add External Number at the foot of the destination list, and a Phone Number field appears. Enter the full number with its country code, for example a mobile or a landline that is not part of your workspace.

What is the difference between All Calls to and Unanswered Calls to?

All Calls to forwards the call before your Calilio apps ring, so the destination is the first phone to ring. Unanswered Calls to rings the Calilio web and mobile apps first and forwards the call only when nobody answers within the ring duration set on the same panel.

Contact Calilio support

If forwarded calls do not reach the destination, contact our support team with the business number, the destination you chose, and the date and time with your timezone.

Related articles

References

Updated on: 26/10/2026