How to Set Up Voicemail on Calilio?

To set up voicemail in Calilio, click Settings, then Number Settings in the row menu on My Numbers. Open Voicemail, turn on Configure Voicemail, and choose the greeting callers hear: TEXT writes one for you, AUDIO uploads a file, and RECORD records one in your browser. Click Save.

Step 1: Open your numbers

• Click Settings in the left sidebar, then My Numbers under NUMBERS.
• The page lists every number in your workspace with its capabilities and its assigned members.
• Find the number you want callers to reach voicemail on.

Open My Numbers under NUMBERS in the Settings menu.

Step 2: Open Number Settings for that number

• Click the three-dot control at the end of the number's row.
• The menu holds Go to Conversation and Number Settings.
• Click Number Settings to open the call-handling panel for that number.

Click Number Settings in the row menu.

Step 3: Open Voicemail

• The panel lists the call-handling features for this number, each with its own row.
• Voicemail sits under Call Forwarding, and the row shows whether it is already on for this number.
• Click the settings icon at the end of the Voicemail row.

Click the settings icon on the Voicemail row.

Step 4: Turn on Configure Voicemail

• Configure Voicemail is the first card on the page, with a toggle on its right.
• Turn the toggle on and the status beside it changes from DISABLED to ENABLED.
• The greeting options sit underneath, and they are on the page whether the toggle is on or off.

Turn on the Configure Voicemail toggle.

Step 5: Choose the greeting callers hear

• TEXT writes the greeting for you: choose an Accent and a Playback Voice, type up to 200 characters, then click Generate Audio.
• AUDIO takes a file you already have, in mp3 or mpeg, up to 50Mb.
• RECORD records a new greeting through your microphone.

Pick TEXT, AUDIO, or RECORD, then set the greeting.

Step 6: Save the voicemail settings

• Click Save at the bottom right of the page.
• Cancel sits beside it and discards what you changed.
• Callers reach the greeting once the number stops ringing.

Click Save to apply the voicemail settings.

Can you upload your own voicemail recording?

Yes. Click AUDIO on the voicemail page, then drop the file on the box or click browse to pick it, in mp3 or mpeg up to 50Mb. Use RECORD instead when you would rather record the greeting through your microphone.

How do you get voicemails sent to your email?

Send Voicemail to Email is the last card on the voicemail page and carries its own toggle. Until the number's voicemail is saved, the card shows the note "Please set voicemail to enable this feature", so set the greeting and click Save first.

Does every number need its own voicemail?

Number Settings covers one number, so a second number keeps its own greeting. To apply one voicemail to several numbers, build it as a call setting on the Call Settings page under Settings and assign that call setting to a number group. Changing the call setting then affects every number in those groups.

Contact Calilio support

If callers do not reach your greeting after you save it, contact our support team with your workspace name, the business number, and the greeting type you chose.

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Updated on: 26/10/2026