How to Set Up a Custom Outbound Caller ID in Calilio?

To set up a custom outbound caller ID in Calilio, click Settings, then Caller ID under NUMBERS, and click Add Caller ID. Enter the phone number you want customers to see, add a friendly name, and click Save. Calilio verifies the number by phone call. Once verified, apply it to a business number.

Step 1: Open the Caller ID page

• Click Settings in the left sidebar of the Calilio web app.
• Under NUMBERS, click Caller ID.
• The page lists the caller IDs your workspace has already added, and counts them above the table.

Caller ID appears under NUMBERS in the Settings menu.

Step 2: Click Add Caller ID

• The Add Caller ID button sits at the top right of the Caller ID page.
• Click it to open the Add Caller ID dialog.

Click Add Caller ID at the top right of the page.

Step 3: Enter the number you want to display

• Phone Number is the only required field. Enter the number you want customers to see when you call them.
• Extension is optional, and the field explains that an extension number is used to reach you at your desk where that applies.
• Friendly Name is optional, and is the label the caller ID carries on the Caller ID page, so use one your team recognizes.

Enter the number in Phone Number, then add an extension or a friendly name if you need one.

Step 4: Save the caller ID and verify the number

• The dialog states that you will get a phone call to enter the verification code, so answer that call on the number you entered.
• Click Save to start the verification.
• Click Cancel to close the dialog without adding the caller ID.

Click Save, then answer the verification call on the number you entered.

Step 5: Apply the caller ID to a business number

• Click Settings, then My Numbers, and click the business number you want to change.
• Scroll to the Caller ID setting, which reads Set up the caller ID for this group settings.
• Open the Select Caller ID list and choose the caller ID you verified.

Choose the verified caller ID from the Select Caller ID list on the number.

Expected result

• The verified number appears on the Caller ID page under CALLER ID, with its label under FRIENDLY NAME.
• Calls placed on a business number that carries the caller ID show that number to the person you call.

Where else can you apply a caller ID?

You can apply a caller ID to a call setting as well as to a single business number. Click Settings, then Call Settings, and open the call setting you want to change. It carries the same Caller ID field, and a call setting can be assigned to more than one number group, so one change reaches every number in those groups.

A call setting carries the same Caller ID field.

How do you remove a caller ID?

Remove a caller ID from its own row on the Caller ID page under Settings. Click the three-dot control at the end of the row, then click Delete Caller ID. The menu carries that one option, so check you are on the right row before you open it.

The three-dot control on a row offers Delete Caller ID.

Contact Calilio support

If the verification call does not arrive, contact our support team with your workspace name and the number you entered as the caller ID.

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References

Updated on: 26/10/2026