How to Pause or Resume a Power Dialer Campaign in Calilio?

To pause a Power Dialer campaign in Calilio, open the Power Dialer, go to the Campaign tab, and click the three-dot menu at the end of the campaign's row. Choose Pause Campaign. The same menu offers Resume Campaign once the campaign is paused.

A running campaign keeps handing contacts to your team until the list runs out. Pausing it stops that without losing the progress already made, so the campaign picks up where it left off when you resume it.

Before you begin

• You need admin rights. The Member view carries no row menu, so a member cannot pause or resume anything.
• What the menu offers depends on the campaign's current status.
• There is no Stop action. Pausing holds a campaign, and deleting removes it.

Step 1: Open the Campaign tab

• Open the Power Dialer from the left sidebar of your Calilio workspace, in the new browser tab it opens in.
• Click Campaign, the third of the four tabs.
• Find the campaign you want to pause. Its Status column reads In Progress while it is running.

Open the Campaign tab and find the running campaign.

Step 2: Open the campaign's menu

• Click the three-dot control at the end of that campaign's row.
• The menu opens with the actions allowed for the campaign's current status.
• A campaign that is In Progress offers one action, Pause Campaign.

Click the three-dot control at the end of the campaign's row.

Step 3: Click Pause Campaign

• Click Pause Campaign.
• The campaign stops handing new contacts to the assigned members.
• Its Status column changes to Paused.

Choose Pause Campaign from the menu.

Step 4: Resume the campaign when you are ready

• Open the same three-dot menu on the paused campaign.
• A paused campaign offers Resume Campaign, Reassign Contacts, and Delete.
• Click Resume Campaign to put it back to In Progress.

Open the menu on a paused campaign to resume it.

Expected result

• The Status column reads Paused, and no new contacts are handed out.
• Call Completed keeps the count the campaign had reached, so nothing already dialed is repeated.
• Resuming returns the status to In Progress.

Can you stop a campaign?

No. The row menu offers no Stop action on any status. Pause Campaign is the way to halt a running campaign, and Delete removes one that has not started or has failed.

What can you do at each campaign status?

The row menu changes with the status, so an action you used yesterday may not be there today:

• In Progress: Pause Campaign.
• Paused: Resume Campaign, Reassign Contacts, Delete.
• Not started: Edit, Delete.
• Failed: Edit, Delete.

Which plans include the Power Dialer?

The Premium and Enterprise plans include the Power Dialer. The Standard plan does not.

Contact Calilio support

If a campaign keeps dialing after you pause it, contact our support team with your workspace name, the campaign name, and the time you paused it.

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References

Updated on: 27/10/2026