How to Upgrade or Downgrade Your Calilio Plan?

To upgrade or downgrade your Calilio plan, open Settings, then Subscription. The page shows your current plan and the plans you can move to, with a MONTHLY and ANNUALLY toggle above them. Each plan card carries one button: your current plan reads Current Plan, and the other cards name the change each button makes.

Step 1: Open Settings, then Subscription

• Click Settings in the left sidebar of the Calilio web app.
• Under BILLING, click Subscription.
• The header names your current plan and the number of users it covers.

Open Subscription under BILLING in the Settings menu.

Step 2: Check the plan you are on

• Your current plan is the card whose button reads Current Plan.
• That card lists your user count with an Invite link, the billing period, the Next Billing Cycle date, and the Renewal Amount.
• Review those details before you change plans, because a plan change starts from them.

Check the card marked Current Plan before you change plans.

Step 3: Choose the billing period

• The MONTHLY and ANNUALLY toggle appears above the plan cards, so click either one to switch the billing period.
• A line under the toggle states the saving on annual billing.
• The billing period you are on now is shown on your own plan card.

Switch between MONTHLY and ANNUALLY above the plan cards.

Step 4: Compare what the plans include

• Each plan card lists a user limit, a free local number, and the calls and messages included.
• Below those, the card lists the features on the plan, such as Unified Callbox and Phone Number Sharing.
• Compare the user limit with the size of your team before you move to a smaller plan.

Compare the user limit and the included calls and messages on each card.

Step 5: Click the button on the plan you want

• Each plan card has one button, and that button names the change it makes.
• The card for your current plan reads Current Plan and cannot be clicked.
• The button on a smaller plan reads Downgrade, followed by the name of that plan.

Click the button on the card of the plan you want.

How do I move to the Enterprise plan?

The Enterprise plan is arranged with Calilio rather than purchased from the plan cards. Under Looking for more?, the Enterprise Plan card has a Contact Us button. Click Contact Us to request the Enterprise plan.

Click Contact Us on the Enterprise Plan card.

Which plan am I on?

Your current plan is named in two places on the Subscription page: in the header beside your user count, and on the card whose button reads Current Plan. That card also shows the billing period, the next billing date, and the renewal amount.

Where do I see what my next charge covers?

Billing Overview, under the plan cards, shows the invoice for the next billing cycle: the plan, the number of users, the next billing date, and the total. Number Billing Overview shows the same details for the business numbers you have purchased.

Contact Calilio support

If the button for the plan you want is grayed out, contact our support team with your workspace name, the plan you are on, and the plan you want to move to.

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Updated on: 16/10/2026