How Are Calls and SMS Charged in Calilio?

Calilio charges calls by the minute and SMS by the segment, at a rate that follows the destination and the number type. Calilio publishes those rates on the Cost and Tariff page of its website, and what you were charged appears under Settings, then Wallet, on the Usage History tab.

What does Calilio charge for?

• Calls are charged per minute, in both directions, and the rate follows the destination.
• SMS is charged per segment and MMS per message, so a long text can count as more than one segment.
• Each phone number you own is charged its own monthly rental, separately from your plan.
• Your plan is charged per user for the billing period you chose, monthly or annually.

Where do you check the rate before you call?

• Calilio publishes its rates on the Cost and Tariff page of the Calilio website, outside the app.
• The page lists outbound call rates per minute and outbound SMS rates per message, country by country.
• It also lists the monthly price of a number in that country, in the same row as the rate.
• A calculator on the same page turns an amount into an estimate of call minutes for the country you pick.
• The page states that its rates are for reference and that the price can vary by operator, so treat them as a guide.

Where do you see what you were actually charged?

• Click Settings in the sidebar, then Wallet under BILLING, and open the Usage History tab.
• Each row carries the activity, the date, the number called from, the number called, the duration, the amount, and the balance left.
• The DURATION column reads in whole minutes on every row, rather than in seconds.
• Add Filter narrows the list to Load Wallet, Incoming Messages, Incoming Calls, Outgoing Messages, or Outgoing Calls.

Usage History gives the duration, the amount charged, and the balance left after each call.

Add Filter narrows the usage list to one kind of activity.

Are calls and messages free on any plan?

Calls and messages are free only up to the allowance your plan includes. The Standard plan and the Premium plan each state that allowance under Free Calls & SMS/MMS on the plan card, and the icon beside it limits it to US and Canada numbers. Usage beyond the allowance is charged to your wallet balance.

Do rates change with your plan?

No. Calling is charged per minute and messaging per segment on the Standard, Premium, and Enterprise plans alike, so the plan changes the free allowance rather than the rate. Plan-wise feature restrictions in Calilio sets out what each plan includes.

Where do subscription and number charges appear?

• Click Settings in the sidebar, then Order and Transactions under BILLING.
• The table lists each charge with its invoice number, transaction ID, date, amount, and status.
• A number renewal appears as Number subscription renewal, on its own monthly cycle.
• Adding a user appears as Member invite, charged for the rest of the cycle.

Order and Transactions holds the plan and number charges, not the call charges.

Contact Calilio support

If a charge does not match the rate you expected, contact our support team with the date and time of the call, the number you called from, and the destination number.

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References

Updated on: 28/10/2026