Articles on: Phone Numbers

How to Change Your Calilio Phone Number?

To change your Calilio phone number, delete the number you are giving up, then buy the replacement, because Calilio has no swap control. Open Settings, then My Numbers, open that number's settings page, and use Delete Phone Number at the bottom of the page. Assign the new number to the same team members.

Warning: Deleting a business number is permanent. The screen states that you cannot retrieve the same number afterward, and that you lose access to all messages and calls linked to it. Export or make a note of anything you need before you delete the number.

Step 1: Open the settings for the number you are replacing

In the Calilio web app, click Settings, then click My Numbers under NUMBERS.
Find the business number in the list, then open the menu at the end of its row.
Click Number Settings to open the settings page for that number.

Open Number Settings on the business number you are replacing.

Step 2: Scroll to the Delete Phone Number section

The Delete Phone Number section is at the bottom of the number's settings page, under the call handling cards.
The section restates what you lose when you delete a business number.
Read the section before you continue.

The Delete Phone Number section is at the bottom of the page.

Step 3: Confirm the deletion

Click Delete Number, then confirm when the Calilio web app prompts you.
The number is removed from Settings, then My Numbers, and its inbox is removed with it.
Refresh the Calilio web app if the sidebar still lists the number.

Step 4: Buy the replacement number

Click Settings, then Add a New Number on My Numbers.
Select the country and the number type you want this time.
Assign the new number to the same team members who worked from the old number.

Buy the replacement number from Add a New Number.

Expected result

The old number no longer appears on My Numbers or in the sidebar.
The new number appears in its place once it becomes active.
Each team member who worked from the old number needs the new number assigned to them.

Can I keep the call history from the old number?

No. The call history stays with the number you delete, so export or make a note of the conversations you need before you start.

Can I get the same number back?

Yes. You can restore the same number within 10 days of deletion. To restore it, please contact our support team through Live Chat.

After 10 days, the number is returned to the carrier’s available inventory and may no longer be available if you try to purchase it again.

Do I have to delete the old number first?

No. Buying the replacement first is the safer order, because you can assign your team members to the new number before you lose the old one. Adding a number to your workspace does not remove an existing number, so both numbers work until you delete one.

Contact Calilio support

If you need the history from a business number you are about to give up, contact our support team with that number and a description of the records you want.

For your security, do not share passwords or payment card details.

References


How to add a new phone number to your Calilio account	click here
How to delete a phone number in Calilio	click here
How to assign a phone number to a member in Calilio	click here
How to port a phone number to Calilio	click here

Updated on: 15/10/2026

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