Articles on: Phone Numbers

Can I Use Multiple Numbers in One Calilio Account?

Yes, you can use multiple numbers in one Calilio account, which supports as many business numbers as you buy. Each number has its own inbox, its own call handling, and its own assigned team members, and all of your numbers appear together under Settings, then My Numbers.

What do you get with more than one business number?

Each business number has its own inbox, so its calls and messages stay separate from your other numbers.
Each number has its own settings for business hours, call forwarding, voicemail, greeting, and caller ID.
Each number is assigned to the team members who answer it, and one number can be shared with several of them.
All of your numbers belong to one workspace, so your team members sign in once.

Every business number in your workspace appears on one list.

Where do your business numbers appear?

Settings, then My Numbers shows the full list, split into Active, Pending, and Failed.
The sidebar lists the business numbers assigned to you, each with its own unread count.
The ASSIGNED MEMBERS column on My Numbers shows which team members work from each number.
Click a number in the sidebar to open that number's inbox, so you can see which business number a conversation came in on.

The sidebar lists the business numbers assigned to you.

How do you add another business number?

Click Settings, then Add a New Number on My Numbers.
Select the country and the number type, then click Add to Cart on the number you want.
Repeat for each number you need, then check out once.

Add each number from the same Purchase Number screen.

What is shared across all of your business numbers?

Team members are added once for the workspace, under Settings, then Members.
Billing runs on one account: Subscription, Wallet, Payment Methods, and Order and Transactions all appear under BILLING.
Call handling is not shared. Each business number keeps the settings you configure on its own settings page.

Do I need a separate account for each number?

No. A single Calilio workspace supports all of your business numbers. A second account would split your team, your billing, and your history, and your team members would have to sign in twice to answer two numbers.

Can numbers be from different countries?

Yes. The Country list on the Purchase Number screen shows each country with its dial code, and you can select a different country for each number. Some countries require an address on file before the number becomes active.

Can two team members answer the same number?

Yes. Assign the same business number to each team member, and both of them appear against it under ASSIGNED MEMBERS. Sharing a Calilio number with your team explains how to share one number with several team members.

Contact Calilio support

If you are planning business numbers in several countries, contact our support team with the countries you need, and they will confirm the requirements for each one.

For your security, do not share passwords or payment card details.

References


How to add a new phone number to your Calilio account	click here
How to share a Calilio number with your team	click here
How to name your Calilio number	click here
What documents are required for a number purchase	click here

Updated on: 15/10/2026

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