How to Delete Phone Number in Calilio?

To delete a phone number in Calilio, open Settings, then My Numbers, open the number's settings, and scroll to the Delete Phone Number section at the bottom of the page. Click Delete Number, then confirm. Deleting a business number is permanent, so save the call and message history you need first.

Before you begin

• Check which team members work from the number. The ASSIGNED MEMBERS column on the My Numbers page under Settings lists them.
• Tell those team members first, because the number is removed from their sidebar as soon as you delete it.
• Save any call or message history you need from the conversations on that number.
• If you are replacing the number rather than removing it, buy the replacement number first, so no team member is left without a working business number.

Step 1: Open the number's settings

• Click Settings, then My Numbers under NUMBERS.
• Open the menu at the end of that number's row.
• Click Number Settings, and check that the name and digits at the top of the page match the number you want to delete.

Open Number Settings on the number you are deleting.

Step 2: Scroll to Delete Phone Number

• The Delete Phone Number section is the last section on the page, under the call handling cards.
• The section asks you to confirm that you want to delete the number.
• Read both warning lines in the section before you continue.

The Delete Phone Number section at the bottom of the number settings page.

Step 3: Click Delete Number and confirm

• Click Delete Number on the right side of the Delete Phone Number section.
• Confirm the deletion when the Calilio web app prompts you.
• Calilio then removes the number and its inbox from your workspace.

Expected result

• The number no longer appears on the My Numbers page under Settings.
• The number no longer appears in the sidebar for the team members it was assigned to.
• Billing for that number stops, so check that your next invoice reflects the change.

Can I get the number back?

Yes. You can restore the same number within 10 days of deletion. To restore it, please contact our support team through Live Chat.

After 10 days, the number is returned to the carrier’s available inventory and may no longer be available if you try to purchase it again.

What happens to the calls and messages on it?

The calls and messages are deleted with the number. Export or save what you need from those conversations while the number is still in your workspace.

Should I delete a number I am replacing?

Yes, but buy the replacement number first, then delete the old one. Both numbers work at the same time, so your team keeps a working business number while you move team members across. Changing your Calilio phone number explains the order of work.

Contact Calilio support

If you need call or message history from a business number before you delete it, contact our support team with the number and the date range you need, and they will confirm what can be exported.

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Updated on: 16/10/2026