Articles on: Phone Numbers

Why Am I Being Asked to Verify My Identity?

You are being asked to verify your identity in Calilio to meet carrier compliance rules and reduce phone fraud. Verification confirms your workspace belongs to a real individual or company. Numbers whose ADDRESS REQUIREMENTS column reads Local or Any carry an address requirement.

What is Calilio checking?

Calilio is checking that the workspace buying a business number belongs to a real individual or a real company. Calilio's published guide gives regulatory compliance and fraud prevention as the reasons for the check.

The check is about the account holder rather than about your customers. The check is about the account holder.

Does every number need identity documents?

No. The ADDRESS REQUIREMENTS column carries a value per number, so it depends on the country the number belongs to. On the Purchase Number screen the ADDRESS REQUIREMENTS column reads None, Local, or Any against each number, so you can see which countries carry an address requirement before you buy.

The ADDRESS REQUIREMENTS column shows which countries ask for an address on file.

Where does verification appear in Calilio?

Identity verification comes up after you buy a number. A number whose documents are being checked appears on the Pending tab of the My Numbers page under Settings, where STATUS reads Document Approved or Document Rejected and SUBMITTED DATE records the date the documents were submitted.

A number waiting on its documents appears on the Pending tab with its own status.

How do you complete identity verification?

Calilio's published guide asks you to send the evidence to its team. Its own guide, How do I verify my identity, asks you to send the supporting evidence to compliance@calilio.com or to start a live chat, and our support team confirms your identity from there.

Is there another way to get verified?

No. Calilio publishes one verification route and states that it is the only option it currently provides, so complete the request as Calilio asks. Can I get verified using a different method covers this in full.

What happens if you do not complete verification?

If you do not complete verification, a number that requires documents stays on the Pending tab until the check clears and its payment is processed.

Contact Calilio support

If you are unsure what is being asked of you, contact our support team with the number, the country, and its submitted date.

For your security, do not share passwords or payment card details.

References


What documents are required to buy a number in different countries	click here
How do I verify my identity	click here
Why was my ID proof rejected	click here
Can I get verified using a different method	click here
How to add a new phone number to your Calilio account	click here

Updated on: 28/10/2026

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