Articles on: Phone Numbers

What Documents Are Required to Buy a Number in Different Countries?

The documents required to buy a number differ by country, and Calilio asks for identity proof and address proof wherever a country requires them. An individual sends a government-issued ID and a document showing the address. A company sends its registration document and a bank statement or utility bill.

Which countries require documents?

The ADDRESS REQUIREMENTS column shows a value against every number in the results, and Calilio shows it before you buy. On the Purchase Number screen the column reads None, Local, or Any against every number in the results.

None means that number carries no address requirement.
The column reads None, Local, or Any, and Calilio does not define the difference on the screen.
Check the column for the country you want before you add anything to your cart, because the column carries a value per number.

Read the ADDRESS REQUIREMENTS column before you buy.

What documents does an individual send?

Identity proof: a government-issued ID or a copy of your passport.
Address proof: a government-issued ID showing your address, a utility bill, a tax invoice, a rent receipt, or a title deed.
The name on both documents should match the name on your Calilio account.

What documents does a company send?

Identity proof: the company registration document or a government-issued ID.
Address proof: a bank-issued document showing the company address, a utility bill, or a tax invoice.

Note: Calilio's published guidance lists these requirements. A country with stricter telecom rules may require additional documents.

What happens after you send the documents?

The number stays on the Pending tab of the My Numbers page under Settings while Calilio checks the documents. STATUS there reads Document Approved or Document Rejected, and SUBMITTED DATE records the day you submitted them.

A number waits on the Pending tab until its documents clear.

Can you buy a number without sending any documents?

Yes, in the countries whose ADDRESS REQUIREMENTS column reads None. Read the column on the row you want before you buy.

Why does a virtual number need documents?

Calilio's purchase screen states that the documents are required by the regulatory body of the country the number belongs to. Why am I being asked to verify my identity covers what Calilio checks and why.

Contact Calilio support

If you are unsure which documents your country needs, contact our support team with the country and the number type you want.

For your security, do not share passwords or payment card details.

References


Why am I being asked to verify my identity	click here
Why was my ID proof rejected	click here
How to add a new phone number to your Calilio account	click here
How do I verify my identity	click here
What are geographic permissions and why do they exist	click here

Updated on: 28/10/2026

Was this article helpful?

Thank you!