What is Calilio?

Calilio is a cloud phone system for business teams. You buy or port business numbers, assign them to team members, and place calls and send messages from the Calilio web app or the Calilio mobile app. Calls, texts, and voicemail appear in one shared inbox called Callbox, along with analytics and AI reports.

What can you do with Calilio?

Buy virtual numbers in the countries where your customers are located, or port your existing numbers to Calilio.
Assign a number to one team member, or share it with a team.
Place and answer calls from the Calilio web app or the Calilio mobile app.
Send and receive SMS and MMS on numbers that support messaging.
Set up voicemail, call recording, call forwarding, business hours, and IVR menus.
Review call analytics, along with AI reports that summarize a call and analyze its sentiment.

Where do your conversations appear in Calilio?

Callbox is Calilio's shared inbox. It keeps every call, message, and voicemail from all workspace numbers in one place, allowing any team member to continue a conversation that a teammate started.

The built-in dialer lets you start calls directly from the conversation window.
Use filters to organize conversations by number, call direction, or status (open or closed).
Notes and tags remain attached to each conversation, giving the next team member full context.

What is Calilio not used for?

Calilio is not a CRM. Calilio holds the conversation history, while your customer records stay in your CRM, and an integration sends call activity from Calilio to your CRM.
Calilio is not a personal calling app. A Calilio number belongs to your workspace, and your workspace administrator controls who it is assigned to.
Calilio does not require desk phones. Calls run over your internet connection from the Calilio web app or the Calilio mobile app.

Which plans include which features?

Calilio offers three plans: Standard, Premium, and Enterprise. Each plan includes a different set of features.

Plan	Included features
Standard	Covers up to 10 users and includes calling, messaging, voicemail, and a basic dashboard.
Premium	Removes user limits and adds call transfer, live call monitoring, IVR, business hours, teams, saved replies, Power Dialer, sentiment analysis, and AI call summaries.
Enterprise	Includes a dedicated account manager, audit logs, and data history access.

Common questions

Is Calilio a VoIP service?

Yes, Calilio is a VoIP (Voice over Internet Protocol) service, so calls travel over your internet connection instead of a copper phone line. This is why a stable connection matters more than a phone signal, and why a team member can work from any location using the same business number.

Do I need a phone number before I can use Calilio?

Yes, a phone number is required to make and receive calls in your workspace. You can buy one in the Calilio web app for the countries Calilio serves, or port a number you already use.

Until a number is assigned to your account, you won't be able to place outbound calls.

Contact Calilio support

If your workspace does not match what this article describes, contact our support team with your workspace name, the screen you were on, and the number involved. For your security, do not share passwords, verification codes, or payment card details.

References

I want to...	Guide
💬 Understand the shared inbox	Explore the Unified Callbox →
🚀 Start using Calilio	Create your Calilio account →
💳 Find the right subscription	Choose the right Calilio plan →
⚙️ Check available features	Compare features by plan →
📱 Choose your device	Compare Calilio web vs mobile →

Updated on: 11/09/2026

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