Plan-Wise Feature Restrictions in Calilio: Complete Guide
Choosing the right VoIP plan can significantly impact your business communication efficiency and budget. Calilio offers three distinct plans—Standard, Premium, and Enterprise—each designed for different business sizes and needs.
Understanding which features are available in each plan helps you make an informed decision and avoid surprises down the line. This comprehensive guide breaks down every feature across all Calilio plans, showing you exactly what you get at each pricing tier.
Calilio Pricing Overview
Standard Plan - $12/user/month
- Regular Price: $15/user/month
- Savings: 20% discount on annual billing
- Best For: Solopreneurs, startups, and small businesses venturing into affordable VoIP service
- User Limit: 10 users maximum
Premium Plan - $28/user/month
- Regular Price: $35/user/month
- Savings: 20% discount on annual billing
- Best For: Growing businesses and call centers with cost-effective VoIP solutions
- User Limit: Unlimited users
Enterprise Plan - Custom Pricing
- Pricing: Contact sales for custom quote
- Best For: Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises
- User Limit: Unlimited users
- Additional Benefits: All Premium Plan features plus dedicated account manager, phone and WhatsApp support
Complete Feature Comparison
Basic Features
Feature | Standard ($12) | Premium ($28) | Enterprise (Custom) |
Users Limit | 10 | Unlimited | Unlimited |
Free 1 Local Number | Per User (Only for US or Canada) | Per User | Per User |
Global Phone Numbers | ✓ | ✓ | ✓ |
Calling & Messaging
Feature | Standard ($12) | Premium ($28) | Enterprise (Custom) |
Calling | Pay Per Minute Calling | Pay Per Minute Calling | Pay Per Minute Calling |
SMS | Pay Per Segment | Pay Per Segment | Pay Per Segment |
MMS | Pay Per MMS | Pay Per MMS | Pay Per MMS |
Note: All plans use pay-per-use pricing for calls and messages. Check current rates for your regions.
Call Management Features
Feature | Standard ($12) | Premium ($28) | Enterprise (Custom) |
Call Forwarding | ✓ | ✓ | ✓ |
Greeting Voice Messages | ✓ | ✓ | ✓ |
Number Sharing | ✓ | ✓ | ✓ |
Click To Call (Add-on) | ✓ | ✓ | ✓ |
Call Transfer | ✗ | ✓ | ✓ |
Live Call Monitoring | ✗ | ✓ | ✓ |
Conference Calls (Coming Soon) | ✗ | ✓ | ✓ |
Phone Trees (IVR) | ✗ | ✓ | ✓ |
Queue Call Back | ✗ | ✓ | ✓ |
Business Hours | ✗ | ✓ | ✓ |
Recording & Storage
Feature | Standard ($12) | Premium ($28) | Enterprise (Custom) |
Call Recordings And Storage | $0.0025 Per Minute | $0.0025 Per Minute | $0.0025 Per Minute |
Recording Playback Fast Forward | ✓ | ✓ | ✓ |
Communication Channels
Feature | Standard ($12) | Premium ($28) | Enterprise (Custom) |
Unified Callbox | ✓ | ✓ | ✓ |
Web App/Web Dialer | ✓ | ✓ | ✓ |
Call Filters | ✓ | ✓ | ✓ |
Call History | ✓ | ✓ | ✓ |
SMS Filter | ✓ | ✓ | ✓ |
Pin Message | ✓ | ✓ | ✓ |
Voicemail | ✓ | ✓ | ✓ |
Voicemail Filter | ✓ | ✓ | ✓ |
Voicemail to Email | ✓ | ✓ | ✓ |
Notes & Organization
Feature | Standard ($12) | Premium ($28) | Enterprise (Custom) |
Notes in Callbox | ✓ | ✓ | ✓ |
Notes in Dialer | ✓ | ✓ | ✓ |
Tag in Dialer | ✓ | ✓ | ✓ |
Tag in Callbox | ✓ | ✓ | ✓ |
Call Blocking | ✓ | ✓ | ✓ |
Dashboard & Analytics
Feature | Standard ($12) | Premium ($28) | Enterprise (Custom) |
Realtime Dashboard | Basic | Comprehensive | Comprehensive |
Call Analytics | Basic | Comprehensive | Comprehensive |
Reports (Coming Soon) | ✓ | ✓ | ✓ |
Call Sentiment Analysis | ✗ | ✓ | ✓ |
AI-Powered Call Summary | ✗ | ✓ | ✓ |
Advanced Communication Features
Feature | Standard ($12) | Premium ($28) | Enterprise (Custom) |
Members/BOI | ✓ | ✓ | ✓ |
Internal Team Messaging | ✓ | ✓ | ✓ |
Notification | ✓ | ✓ | ✓ |
Number porting | ✓ | ✓ | ✓ |
Welcome Voice Message | ✓ | ✓ | ✓ |
Custom Voice Mail Audio | ✓ | ✓ | ✓ |
Agent Availability | ✓ | ✓ | ✓ |
Reminder (Coming Soon) | ✗ | ✓ | ✓ |
Forward Chat History (Coming Soon) | ✗ | ✓ | ✓ |
Call Whispering (Coming Soon) | ✗ | ✓ | ✓ |
Caller ID | ✗ | ✓ | ✓ |
Teams | ✗ | ✓ | ✓ |
Saved Replies | ✗ | ✓ | ✓ |
Call Queue | ✗ | ✓ | ✓ |
Power Dialer | ✗ | ✓ | ✓ |
Fees & Charges
Fee Type | Standard ($12) | Premium ($28) | Enterprise (Custom) |
A2P 10DLC Registration (USA & Canada) | Pay Per Attempt | Pay Per Attempt | Pay Per Attempt |
Brand Registration Fee | $4.50 | $4.50 | $4.50 |
Campaign Screening Fee | $15 | $15 | $15 |
Recurring Campaign Fee | As per the use case | As per the use case | As per the use case |
Calling/Messaging |
CRM Features
Feature | Standard ($12) | Premium ($28) | Enterprise (Custom) |
Bulk Contact Import | ✓ | ✓ | ✓ |
Blocklist | ✓ | ✓ | ✓ |
Application and Extension
Feature | Standard ($12) | Premium ($28) | Enterprise (Custom) |
SSO/SAML authentication | ✓ | ✓ | ✓ |
Advanced permissions | ✗ | ✓ | ✓ |
Audit log | ✗ | ✗ | ✓ |
Data history | ✗ | ✗ | ✓ |
Integrations
Integration | Standard ($12) | Premium ($28) | Enterprise (Custom) |
Pipedrive | ✓ | ✓ | ✓ |
Pabbly Connect | ✓ | ✓ | ✓ |
Salesforce (Coming Soon) | ✗ | ✓ | ✓ |
Zoho (Coming Soon) | ✗ | ✓ | ✓ |
HubSpot (Coming Soon) | ✗ | ✓ | ✓ |
Slack (Coming Soon) | ✗ | ✓ | ✓ |
✓ | ✓ | ✓ |
Account Management & Support
Feature | Standard ($12) | Premium ($28) | Enterprise (Custom) |
Personalized Onboarding Support | ✓ | ✓ | ✓ |
24/7 Chat Support | ✓ | ✓ | ✓ |
Dedicated Account Manager | ✗ | ✓ | ✓ |
Developer Support | ✗ | ✗ | ✓ |
Phone and WhatsApp Support | ✗ | ✗ | ✓ |
API and Webhook access (Coming Soon) | ✗ | ✗ | ✓ |
Key Differences Between Plans
Standard Plan Limitations
The Standard Plan is ideal for small teams but comes with notable restrictions:
User Cap: Limited to 10 users maximum, which may not scale as your business grows
No Advanced Call Features:
- No call transfer capability
- No live call monitoring
- No conference calling
- No IVR (phone trees)
- No queue callback
- No business hours settings
Basic Analytics: Only basic dashboard and analytics (no sentiment analysis or AI summaries)
No Premium Integrations: Cannot integrate with Salesforce, Zoho, HubSpot, or Slack
No Advanced Team Features:
- No caller ID customization
- No teams organization
- No saved replies
- No call queue management
- No power dialer
Best for: Freelancers, consultants, or very small businesses (up to 10 people) who need basic calling and messaging without advanced features.
Premium Plan Advantages
The Premium Plan removes most Standard restrictions and adds powerful features:
Unlimited Users: Scale your team without worrying about user limits
Advanced Call Management:
- Call transfer for seamless handoffs
- Live call monitoring for quality assurance
- Conference calls for team meetings
- IVR/Phone trees for professional call routing
- Queue callback to reduce customer wait time
- Business hours configuration
Superior Analytics:
- Comprehensive dashboard
- Detailed call analytics
- AI-powered call summaries
- Call sentiment analysis
Premium Integrations:
- Salesforce, Zoho, HubSpot (coming soon)
- Slack integration (coming soon)
- Enhanced CRM connectivity
Advanced Communication Tools:
- Caller ID customization
- Teams organization
- Saved replies for efficiency
- Call queue management
- Power dialer for outbound sales
- Call whispering (coming soon)
- Forward chat history (coming soon)
Best for: Growing businesses, call centers, sales teams, and customer support operations requiring advanced features and unlimited scaling.
Enterprise Plan Exclusives
The Enterprise Plan offers everything in Premium plus:
Dedicated Support:
- Dedicated account manager for personalized assistance
- Phone and WhatsApp support (not just chat)
- Developer support for custom implementations
Enterprise-Grade Security & Control:
- Audit logs for compliance tracking
- Complete data history access
- Advanced permissions management
Custom Solutions:
- API and Webhook access (coming soon)
- Tailored pricing based on volume
- Custom feature development possibilities
Best for: Large enterprises, heavily regulated industries, businesses requiring custom integrations, organizations needing dedicated support and compliance features.
Making the Right Choice
Choose Standard Plan If:
- You have 10 or fewer team members
- You primarily need basic calling and messaging
- You don't require advanced call routing or monitoring
- Budget is a primary concern
- You're just starting with VoIP solutions
Choose Premium Plan If:
- You have or plan to have more than 10 users
- You need call transfer, monitoring, and advanced routing
- Analytics and reporting are important for your business
- You want CRM integrations (Salesforce, HubSpot, Zoho)
- You run a call center or customer support operation
- You need professional features like IVR and call queues
Choose Enterprise Plan If:
- You're a large organization with complex needs
- Compliance and audit logs are required
- You need dedicated support and account management
- Custom integrations or API access are necessary
- Security and advanced permissions are critical
- You want phone and WhatsApp support channels
Cost Considerations
Annual vs Monthly Billing
Calilio offers a 20% discount on annual billing:
- Standard: $12/month (annual) vs $15/month (monthly) = Save $36/year per user
- Premium: $28/month (annual) vs $35/month (monthly) = Save $84/year per user
Calculation Example:
- 10 users on Premium Plan (annual): 10 × $28 × 12 = $3,360/year
- 10 users on Premium Plan (monthly): 10 × $35 × 12 = $4,200/year
- Annual Savings: $840
Pay-Per-Use Costs
Remember that all plans have additional pay-per-use costs:
- Calling: Charged per minute (rates vary by destination)
- SMS: Charged per segment
- MMS: Charged per message
- Call Recording Storage: $0.0025 per minute
Budget Tip: Review your typical monthly usage (minutes, messages) to accurately estimate total costs beyond the base subscription.
Upgrading or Downgrading Plans
Upgrading
You can upgrade from Standard to Premium or Enterprise at any time:
- Pay the difference prorated for the remainder of your billing cycle
- Gain immediate access to all premium features
- No data loss or service interruption
- User limit automatically expands
Downgrading
Downgrading from Premium to Standard has limitations:
- You'll lose access to premium-exclusive features
- Change takes effect at the next billing cycle
Important: Evaluate feature dependencies before downgrading to avoid service disruptions.
Frequently Asked Questions
- Can I mix plans for different users?
No, all users within your Calilio account must be on the same plan.
- What happens if I exceed 10 users on the Standard Plan?
You'll need to upgrade to Premium or Enterprise to add more users.
- Can I get a custom plan?
Enterprise customers can discuss custom feature packages and pricing with Calilio's sales team.via live chat box.
- Do unused minutes or messages roll over?
No, Calilio uses pay-per-use pricing for calls and messages, so you only pay for what you use each month.
- How do I know which features I need?
Book a demo with Calilio's team to discuss your business requirements and get personalized recommendations.
Conclusion
Calilio's three-tier pricing structure ensures businesses of all sizes can access professional VoIP communication:
- Standard ($12/user/month): Perfect for small teams up to 10 users who need basic calling and messaging
- Premium ($28/user/month): Ideal for growing businesses needing advanced features, unlimited users, and CRM integrations
- Enterprise (Custom): Designed for large organizations requiring dedicated support, custom integrations, and enterprise-grade security
Understanding these plan restrictions helps you choose the right tier and avoid paying for unused features or discovering limitations after committing to a plan.
Evaluate your current needs, consider your growth trajectory, and factor in both base subscription costs and pay-per-use charges to make the most cost-effective choice for your business.
Ready to get started? Visit Calilio Pricing to compare plans in detail and sign up for the plan that fits your needs, or book a demo to discuss custom Enterprise solutions.
If you need any help, contact the Calilio support team available 24/7.via the live chat box.
Updated on: 21/11/2025
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