Articles on: Call and SMS Management

How to Set Up Business Hours in Calilio?

Business Hours in Calilio let you define when your team is available to take calls. Calls made outside your set schedule can be automatically directed to voicemail or handled with custom rules, ensuring professional communication around the clock.

Step 1: Log in to Your Calilio Account

Sign in here if you already have an account.
If you’re new, sign up here to create one.

Step 2: Go to the Numbers Section

From the left-hand navigation panel, click on Numbers to view all your assigned numbers.

Step 3: Open Number Settings

Choose the specific number you want to configure and click Number Settings.

Step 4: Enable Business Hours

Scroll down to the Business Hours section and toggle the button ON to activate it.

Step 5: Select Your Time Zone

Choose the correct time zone from the dropdown menu to make sure your schedule reflects your local business hours.

Step 6: Set Days and Times

Toggle ON the business days you operate.
Define the opening and closing times for each selected day.

(See example below for guidance.)

Step 7: Configure Voicemail (Optional but Recommended)

For calls outside business hours, set up a voicemail greeting. You can record a personalized message or upload a pre-recorded one.

⚡ Note: If you manage multiple numbers, you’ll need to configure Business Hours separately for each number. This gives you flexibility for example, setting different schedules for sales and support teams.

✅ Tip: Pair Business Hours with call forwarding rules to redirect after-hours calls to an alternate line or voicemail.

Updated on: 19/09/2025

Was this article helpful?

Thank you!