How to Remove a Team Member in Calilio?

To remove a team member in Calilio, open Settings, then Members. Find the team member, open the menu at the end of their row, and choose Remove Member. Check the ASSIGNED column first, and reassign any business number held only by that team member so someone still receives calls to it.

Before you begin

• Check the ASSIGNED column on that team member's row.
• A business number assigned only to them may be left without an owner after the removal, so reassign it first.
• Their conversations stay in your workspace, because removing a team member does not remove the call and message history.

Step 1: Find the team member

• Click Settings, then Members under WORKSPACE.
• Use the Search box above the list to find the team member by name.
• Check the TYPE and ASSIGNED columns on their row before you remove them.

Find the team member in the member list.

Step 2: Choose Remove Member

• Open the menu at the end of their row.
• The menu holds Change to Member, Assign a Number, and Remove Member.
• Click Remove Member.

Remove Member appears in the menu at the end of the row.

Step 3: Confirm the removal

• Calilio asks you to confirm before the team member is removed.
• Confirm to complete the removal, or close the prompt to keep the team member in your workspace.
• Their row disappears from the member list once the removal is complete.

How do you move their numbers to someone else?

• The same row menu holds Assign a Number, so you can move a business number to another team member before the removal.
• A business number shared with a team continues to work, because the rest of the team still answers it.
• Check the ASSIGNED column again after the change to confirm no business number is left with them.

Expected result

• The team member no longer appears in the member list and loses access to your workspace.
• Any business number that was assigned to them can be assigned to another team member.

What happens to their conversations?

The conversations stay with your workspace, because a Calilio number and its history belong to the workspace rather than to the team member who answered. The next team member assigned to that number can continue those conversations.

Should you remove a team member or change their role?

Remove the team member when they leave your company. Change them to Member instead when they stay but should stop administering the workspace, which keeps their access to the conversations they work on.

Can I remove the workspace owner?

No. The workspace owner holds the workspace and its billing, so the owner cannot be removed from the member list. Transfer ownership first if the owner is leaving your company.

Contact Calilio support

If a removed team member still has access to your workspace, contact our support team with their email address and the time you removed them.

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References

Updated on: 15/10/2026