Articles on: General Guide

Things to Consider Before Using Calilio

When considering Calilio as your VoIP service provider, it's important to be aware of a few essential requirements and policies to ensure a smooth setup and operation.


1. ID Proof Requirement


To comply with regulatory standards and ensure the security of our services, Calilio requires valid ID proof for account registration. Acceptable forms of ID include:


  • Passport

  • Driver's License

  • National ID Card


Make sure your ID is up-to-date and clearly legible. The verification step helps us maintain the integrity of our platform and protect against fraudulent activities.


Calilio offers a wide range of virtual phone numbers, but availability can vary depending on the region and type of number you need. It's advisable to:


Check Number Availability


Our support team is available to assist you with any queries related to number availability. Please feel free to contact at [email protected].


3. Address Proof Document


In addition to ID proof, you will need to provide address proof documentation. This is necessary for regulatory compliance and to verify your location. Acceptable documents include:


  • Utility Bills (Electricity, Water, Gas)

  • Lease or Rental Agreement

  • Bank Statements


Ensure that the document is recent (not older than 1 months) and displays your full name and address clearly.


4. A2P 10DLC Registration


For businesses using Application-to-Person (A2P) messaging via 10-digit long codes (10DLC) in the United States, registration is mandatory. It helps in managing message deliverability and compliance with carrier requirements. Here’s what you need to do:


  • Provide detailed information about your business and messaging use case.

  • Ensure compliance with messaging guidelines to avoid penalties.


Calilio provides assistance with the A2P 10DLC registration process to help you get started smoothly.


5. Porting Availability


If you’re switching to Calilio from another service provider, you might want to port your existing numbers. Calilio supports number porting with the following considerations:


  • Prepare necessary documents for porting, such as a recent bill from your existing provider.

  • Allow time for the porting process, which can take a few days to complete.


Our support team will guide you through the porting process to ensure minimal disruption to your business operations.


Understanding our refund policy is crucial before you commit to using Calilio. We strive to provide transparent and fair refund terms, which include:


  • Refunds for unused services if requested within a specified period.

  • Clear guidelines on refundable and non-refundable fees (e.g., setup fees, number reservation fees).


Please review our detailed refund policy available on our website or contact our support team for more information.


Additional Considerations


Service Plans and Pricing


  • Evaluate our different service plans to choose one that best fits your business requirements.

  • Consider any additional features you might need and their associated costs.


Customer Support


  • Familiarize yourself with the support options available, including live chat, email, and phone support.

  • Ensure you know how to reach our support team for any assistance during setup and ongoing usage.


Terms of Service


  • Carefully read through our terms of service to understand your rights and obligations as a Calilio user.

  • Ensure compliance with all terms to avoid service disruptions or penalties.


Updated on: 31/12/2024

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