How to Log Calilio Calls in Pipedrive?

To log Calilio calls in Pipedrive, click Settings, then Integrations, and open the Pipedrive card. On its Settings tab, turn on Log Calls, then switch on each business number you want covered under Phone Calls. Calls on those numbers are recorded against the matching Pipedrive record.

Call logging is two controls on one screen: a switch that turns it on for the whole integration, and a list that decides which of your business numbers it covers. A number left off the list is not synced, even while the switch is on.

Before you begin

• Your workspace needs the Pipedrive integration connected. Its card on the Integrations page reads Connected when it is.
• Have your Pipedrive account open, so you can check that the calls appear on the right record.

Step 1: Open the Integrations page

• Click Settings, then Integrations under APPLICATION in the settings menu.
• The page lists every integration Calilio offers, each as its own card.
• Use the Search box if you would rather find the card by name.

Click Settings, then Integrations to open the list.

Step 2: Open the Pipedrive card

• Click the Pipedrive card.
• The integration opens on its Overview tab, which describes what it does and links to Pipedrive's own documentation.
• Click the Settings tab, beside Overview, to reach the controls.

Click the Pipedrive card to open the integration.

Step 3: Turn on Log Calls

• The Log Calls card sits at the top of the Settings tab.
• Switch it on. The label beside the switch reads ENABLED once it is on, and DISABLED when it is off.
• Calilio describes the setting as logging all incoming and outgoing calls to the relevant contact or company.

Switch on Log Calls at the top of the Settings tab.

Step 4: Choose which numbers sync

• The Phone Calls card underneath lists every number in your workspace, each with its own switch.
• Switch on each number whose calls you want in Pipedrive.
• Use the Search box to find a number by its name, or Add Filter to narrow the list by country.

Switch on each number you want synced under Phone Calls.

Expected result

• Log Calls reads ENABLED, and each number you chose shows a green switch.
• STATUS on the Overview tab reads Active.
• Calls on those numbers are logged against the matching contact or company in Pipedrive.

What call data syncs to Pipedrive?

Call data syncs as call activity on the matching Pipedrive contact or company. The Log Calls card covers incoming and outgoing calls on the numbers switched on under Phone Calls. Calls on a number left switched off stay in Calilio.

Do call notes and recordings sync to Pipedrive?

No. The Pipedrive integration offers one switch for call logging and one list of numbers, and neither tab names conversation notes, conversation tags, or call recordings. Those stay in Calilio.

How do you disconnect Pipedrive?

Click Disconnect on the Pipedrive page. The control sits at the top right, above the two tabs, and it appears on both of them. Disconnecting stops call logging for every number in the workspace, so check with your team first.

Disconnect sits at the top right of the integration page.

Contact Calilio support

If calls still do not appear in Pipedrive, contact our support team with your workspace name, the Calilio number you called from, and the date and time with your timezone.

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References

Updated on: 27/10/2026