How Member Report and Number Report Work in Calilio?

Understanding your team's communication patterns and performance is crucial for improving customer service and sales effectiveness. Calilio's Analytics section provides two powerful reporting tools—Member Report and Number Report—that give you detailed insights into how your team members and phone numbers are being used.

These reports help managers track individual performance, identify bottlenecks, optimize resource allocation, and make data-driven decisions to improve communication efficiency.

This guide explains how both reporting features work and how to use them effectively.

Accessing Reports in Calilio

Step 1: Log In to Your Calilio Account

Access your Calilio account using your email and password.

Step 2: Navigate to Analytics Section

In the left-hand navigation panel, click on "Analytics".

Step 3: Access General Reports

Scroll down in the Analytics section or look for the "GENERAL REPORTS" section in the left sidebar, where you'll find two report options:

• Member Report
• Number Report

Member Report: Track Individual Team Performance

The Member Report provides comprehensive insights into each team member's calling activity, helping you monitor individual performance and identify coaching opportunities.

What is Member Report?

Member Report displays detailed statistics for each team member in your Calilio workspace, including their calling activity, call duration, and performance metrics.

Accessing Member Report

1. From the Analytics section, click on "Member Report" in the GENERAL REPORTS section of the left sidebar
2. The report displays immediately with current data

Member Report Overview Statistics

At the top of the Member Report, you'll see four key metrics:

1. Missed Calls

• Shows how many incoming calls team members didn't answer
• Percentage indicates trend compared to previous period

2. Outbound Calls

• Tracks all outgoing calls made by team members
• Helps measure proactive outreach efforts

3. Inbound Calls

• Shows incoming calls received by team members
• Indicates customer-initiated contact volume

4. Total Calls

• Combined total of all inbound and outbound calls
• Overall activity indicator for the entire team

Member Report Detailed Table

Below the overview statistics, the detailed member table shows:

Column Headers:

• Name: Team member's name and phone number
• Status: Active, Inactive, or Away
• Role: Owner, Admin, or Member
• Team: Team assignment 
• Assigned Number: Phone number assigned to the member
• Incoming: Number of inbound calls received
• Outgoing: Number of outbound calls made
• Missed: Number of missed incoming calls
• Total Call Time: Total duration of all calls 
• Avg. Call Time: Average duration per call 

Search and Filter Options

Search Bar: At the top of the table, use the search function to quickly find specific team members by name.

Date Range Filter: In the top right, select "Last 7 Days" or other date ranges to view data for specific time periods.

Number Report: Monitor Phone Number Usage

The Number Report provides insights into how each of your Calilio phone numbers is being used, helping you optimize number allocation and identify which numbers drive the most activity.

What is Number Report?

Number Report displays statistics for each phone number in your Calilio account, showing which team members use them and how much calling activity each number generates.

Accessing Number Report

1. From the Analytics section, click on "Number Report" in the GENERAL REPORTS section of the left sidebar
2. The report displays immediately with current data

Number Report Overview Statistics

Similar to Member Report, you'll see four key metrics at the top:

1. Missed Calls

• Total missed calls across all numbers

2. Outbound Calls

• Total outgoing calls from all numbers

3. Inbound Calls

• Total incoming calls to all numbers

4. Total Calls

• Combined total across all numbers

Number Report Detailed Table

The table displays information for each phone number:

Column Headers:

• Numbers: Phone number with country flag and indicator 
• Call Strategy: Routing strategy assigned to the number
• Assigned Members: Team members who can use this number 
• Assigned Teams: Teams associated with the number
• Total Calls: Number of calls made/received on this number
• Call Duration: Total time spent on calls using this number

Search Functionality

Use the Search box in the top right to quickly find specific phone numbers in your account.

Frequently Asked Questions

• Can I export these reports?

Yes, use the export function (typically in the top right corner) to download report data in CSV or PDF format.

• How often is report data updated?

Reports update in real-time, so you're always viewing current data. Refresh your browser to see the latest statistics.

• Can I filter reports by date range?

Yes, both reports allow you to select custom date ranges (e.g., Last 7 Days, Last 30 Days) to view historical data.

• Who can access these reports?

Typically, Admin and Owner roles have full access to reports. Member access may be restricted depending on account settings.

• Can I see detailed call logs for specific members or numbers?

Yes, click on a member name or number to view detailed call logs and individual call records.

• What's the difference between Total Call Time and Avg. Call Time?

Total Call Time is the cumulative duration of all calls, while Avg. Call Time is the average duration per individual call.

• Why do some numbers show zero calls?

Numbers may be newly purchased, assigned but not yet in use, or designated for specific purposes that haven't occurred in the selected time period.

Conclusion

Calilio's Member Report and Number Report provide essential insights into your team's communication performance and resource utilization. By regularly reviewing these reports, you can:

• Track individual performance with detailed member statistics
• Optimize resource allocation by monitoring number usage
• Identify improvement opportunities through trend analysis
• Make data-driven decisions about team structure and resources
• Improve customer service by addressing missed calls and optimizing availability

Quick Access Summary:

1. Log in to Calilio account
2. Click Analytics in left navigation
3. Scroll to GENERAL REPORTS section
4. Select Member Report or Number Report
5. Review statistics and detailed tables
6. Use filters and search to focus on specific data
7. Export reports for deeper analysis

Start using these reports today to gain valuable insights into your team's communication patterns and drive continuous improvement in your business communications.

Need additional help? Contact Calilio support available 24/7.via the live chat box.

Updated on: 14/10/2025