10 Reasons Why Your ID Proof Might Have Been Rejected
1. The Original Document Was Not Uploaded
Ensure you upload a direct scan or photograph of the original document. Photocopies or scanned copies of photocopies are unacceptable as they can compromise detail and legibility.
2. The Photo and Document Did Not Match
Your uploaded ID must reflect your current appearance. Any significant discrepancies between your profile photo and the photo on the document can lead to rejection.
3. Both Sides of the Document Were Not Uploaded
For IDs like driver's licenses or identity cards, both the front and back sides are required. Failing to upload both sides can result in your document being rejected as incomplete.
4. The Uploaded Photo Was Taken from a Photo
Photos of photos are not permitted. Only original, direct captures of your face should be uploaded to ensure clarity and prevent fraud.
5. Document Number Mismatch
The document number entered must match the number on your physical ID exactly. Any mismatch, even minor, can invalidate your submission.
6. Not Displaying All Four Corners of Your Document
The scan or photo of your ID must show all four corners to verify the document is complete and unaltered.
7. The Document Uploaded Is Expired
Expired IDs are not valid for verification purposes. Ensure the document is current and check the expiration date before uploading.
8. The Address on the Document Uploaded Does Not Match the Address on Your Account
The address listed on your ID must correspond with the address registered in your account to confirm your location and identity.
9. Name on Document Does Not Match Identity Record
All parts of your name on the ID must match those provided in your identity record exactly, including any middle names or initials.
10. The Identity Document Shows That the User Is Younger Than 18
Most services require users to be 18 years or older for verification. IDs showing an age under 18 will automatically be rejected.
Updated on: 13/08/2024
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