Articles on: Number Porting

How to Port an Australian Number to Calilio

If you’re looking to port your Australian number to Calilio, this guide will help you navigate the process. Below, you'll find the steps, requirements, and key details to ensure a smooth transition.

Portable Numbers

You can port the following types of numbers to Calilio:
Geographic (Local) Numbers: (+612, +613, +617, +618)
Mobile Numbers: (+614)
Toll-Free and Shared-Cost Numbers: (+611300, +611800)
Toll-Free 13 Numbers: (+6113XX)
Toll-Free Number Activation

Restrictions

Voice-Only Capability: Most international numbers, except mobile numbers, only support voice. Mobile numbers support both voice and SMS.

Category-C Geographic Numbers: If your geographic numbers are in Category C and grouped together, port them simultaneously or disassociate them before porting. To speed up the process, confirm the category of your numbers with your current provider before requesting a port.

Supported Carriers for Mobile Number Porting:

Telstra
Lebara
Lyca Mobile
Telstra Wholesale Service Providers
TPG-Vodafone
Vodafone Service Providers
Pivotel

Required Information

Before starting the porting process, gather the following:

Letter of Authorization (LOA): Signed and dated within the last 30 days.
CAAA Form and MNP Template: Required for porting mobile phone numbers.
Authorization Form: Required for geographic and toll-free numbers.
Category Confirmation (for Geographic Numbers):
CAT A (Simple Port): No attached complex services (confirm with your provider).
CAT C (Complex Port): Services like ISDN, Line Hunt, etc., will be cancelled during porting.
Copy of Your Most Recent Phone Bill: Dated within the last 30 days.
Regulatory Compliance Documentation: As applicable.

For the required templates and forms, please contact us at support@calilio.com on WhatsApp . or via live chat

Timeframe

Toll-Free and Geographic Numbers: The process can take up to 6 weeks after submitting documentation, depending on the complexity and your current provider's response time.

Mobile Numbers: Expect the port to complete in roughly 3 week.

How to Submit

Submit your porting request to support@calilio.com with all required documentation attached. Our team will review and guide you through the next steps.

Need Help?

If you have any questions or need assistance, feel free to reach out to our support team at support@calilio.com. You can also contact us via WhatsApp or leave a message in our live chat box. Our team is available 24/7 to assist you.

Updated on: 18/10/2024

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