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# Why Is My AI Report Missing in Calilio?

An AI report missing a call in Calilio usually means the call has not been analyzed. Calilio analyzes a call only after it has been recorded and transcribed on the number it used, so check both settings on that number first, then check the period the report covers.

Work through these in order. The first two cover most cases, and both are settings on the number rather than on the report.

## The call was not recorded

* Calilio analyzes recordings, so a call that was not recorded produces no AI report.
* Recording is set per number. Click Settings, then Number Settings in the row menu on My Numbers, and open Auto Record Calls.
* The card reports ENABLED or DISABLED for that number, and turning recording on covers calls from that point rather than earlier ones.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_vbgped.png)
*Check whether Auto Record Calls is on for the number the call used.*

## The recording was not transcribed

* Auto Transcription is a separate card on the Auto Record Calls page, and it is off until you turn it on.
* A number can record every call and transcribe none of them.
* The AI Dashboard states the gap itself: Total Calls and Transcribed Calls are separate figures, and the second is the smaller one.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_1yxbveo.png)
*Transcribed Calls is a smaller set than Total Calls.*

## Calilio could not analyze the call

* A very short call, or one where nobody spoke, can be transcribed and still carry no useful analysis.
* Calilio marks those calls with its own value, This Call Does Not Contain Enough Information To Analyze.
* The value is ranked in the Reason for Calls report, so you can see how many of your calls carry it.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_xc4w4z.png)
*Calilio names the calls it could not analyze in the Reason for Calls report.*

## The report is showing a different period

* Read the control at the top right of the report. Each report opens on Last 7 days.
* The period does not carry from one report to the next, so two reports read side by side can cover different weeks.
* Open the control and pick a wider period, up to Last 24 months.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_1kvpd19.png)
*Read the period control before you decide a call is missing.*

## You are reading a report that counts something else

* The AI screens count analyzed calls. Member Report and Number Report count all of them.
* A call present in Member Report and absent from Advanced Report has not been analyzed.
* The ranked reports under WORKSPACE count values rather than calls, so a call with no value of that kind is absent from them.

## Why is my whole AI Dashboard empty?

An empty AI Dashboard usually means no call in the period has been analyzed. Widen the period first, then check that at least one number in your workspace has both Auto Record Calls and Auto Transcription on. The Standard plan does not include these screens, so check your plan as well.

## Which plans include the AI reports?

The Premium plan and the Enterprise plan include them. For a full comparison of what each plan includes, see [__Plan wise feature restrictions in Calilio__](https://support.calilio.com/en/article/plan-wise-feature-restrictions-in-calilio-complete-guide-1dmwejx/).

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## Contact Calilio support

If a recorded and transcribed call is still missing, contact our support team with the business number, the date and time with your timezone, and the period you had selected.

||| For your security, do not share passwords or payment card details.

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## Related articles

## References

|  |  |
| ---- | ---- |
| How AI reports (beta) work in Calilio | [__click here__](https://support.calilio.com/en/article/how-ai-reports-beta-work-in-calilio-11r6auh/) |
| How to enable auto call transcription | [__click here__](https://support.calilio.com/en/article/how-to-enable-auto-call-transcription-1i644xs/) |
| How to use Calilio AI powered call summary and call transcription | [__click here__](https://support.calilio.com/en/article/how-to-use-calilio-ai-powered-call-summary-call-transcription-106la16/) |
| How Member Report and Number Report work in Calilio | [__click here__](https://support.calilio.com/en/article/how-member-report-and-number-report-work-in-calilio-oyd27x/) |
| How to raise a support ticket in Calilio | [__click here__](https://support.calilio.com/en/article/how-to-raise-a-support-ticket-in-calilio-kyg6z/) |