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# What document is required to port a phone number?

## Before Porting (Consideration Stage)

||| Before initiating the porting process, you should gather and confirm the following information to ensure that you are ready and eligible to port your number:

|  **Number Status and Eligibility:**
    
    *   Keep your number active through the porting process and avoid any interruptions.
        
    *   Check your number eligibility for porting in your region or country, as rules can vary. Try our [Number Porting Eligibility Checker](https://www.calilio.com/number-porting) to see if your number is portable.
        
    

| **Clearout Payments:**

*   Verify that your account is active and in good standing, meaning you don't have any outstanding dues or pending issues.
    
*   Check your latest bill to make sure that all financial obligations have been met and to confirm the account details.
    

| **Understand the Porting Policy:**
    
    *   Each carrier has its own policy regarding the conditions and timeframe for porting. Make sure you understand them.
        
    
| **Personal and Account Information:**
    
    *   Full Name and Address associated with the account.
        
    *   Account Number.
        
    *   PIN/Password used for verifying account ownership.
        
    

## Documents to submit to Calilio (Submission stage)

|  **Porting Authorization Form:**
    
    *   Sign and submit the **Letter of Authorization (LOA)** form to authorize the new carrier to port your number. You must provide a Letter of Authorization (LOA) dated within the last 30 days to prove you are the authorized user.
        
    
| **Proof of Account Ownership:**
    
    *   You need to validate your identity with a government-issued ID (like a driver's license or passport).
        
    *   If required, you may need to provide a recent utility bill to prove the account's address.
        
    
| **Account Information from Old Carrier:**
    
    *   You need to provide your account Number.
        
    *   You also need to include the 6-digit Transfer PIN associated with your previous account. The PIN confirms your identity and secures your number transfer.
        
    *   Copy of the most recent bill. _(Optional, but may speed up the process by verifying account details.)_
        
    
| **Contact Information:**
    
    *   Please provide an alternative contact number so that we can reach you during the porting process.