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# What Analytics Does Calilio Offer?

Calilio offers analytics in two places. The Dashboard covers live activity and a recent-period overview, and the Analytics section in the sidebar holds nine reports in four groups: AI OVERVIEW, WORKSPACE, MEMBERS PRODUCTIVITY, and GENERAL REPORTS. Pick the screen by the question you are asking.

## Where do you find analytics in Calilio?

* Click Dashboard in the left sidebar for current activity and a period overview.
* Click Analytics in the left sidebar for the reports. It carries an AI BETA badge and opens a second menu column.
* That column groups the nine reports under AI OVERVIEW, WORKSPACE, MEMBERS PRODUCTIVITY, and GENERAL REPORTS.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_wultco.png)
*The Analytics menu groups nine reports under four headings.*

## What does the Dashboard show?

* Real Time holds tiles for live calls, answer rate, missed calls, average answer time, and conversation counts.
* Analytics Overview sits underneath and covers a period you choose, with a Call Volume chart and a Unique Vs Repeated Callers chart.
* The picker at the top right scopes the Dashboard to one team member, or to All Members.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_yzehqp.png)
*Analytics Overview on the Dashboard charts a period you choose.*

## What do the general reports show?

GENERAL REPORTS holds Member Report, which ranks the people in your workspace, and Number Report, which ranks your business numbers. Both count calls rather than analyzing them, so they cover every call your workspace has made or received. See [__How Member Report and Number Report work in Calilio__](https://support.calilio.com/en/article/how-member-report-and-number-report-work-in-calilio-oyd27x/) for the columns and the totals.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_1t7m13e.png)
*Number Report ranks your business numbers for the selected period.*

## What do the AI reports add?

* AI OVERVIEW holds the AI Dashboard, a sentiment and volume summary, and the Advanced Report, which lists analyzed calls one by one.
* WORKSPACE holds Reason for Calls, Conclusion of Calls, and Call Resolution. Each ranks one field of the call analysis across your calls.
* MEMBERS PRODUCTIVITY holds Positive/Neutral Sentiment and Negative Sentiment, which rank your team members on the same field.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_4d4ihj.png)
*A workspace report ranks one field of the call analysis.*

## Which plans include analytics?

* The Standard plan includes a basic realtime dashboard and basic call analytics.
* The Premium plan and the Enterprise plan include the comprehensive versions of both, plus Call Sentiment Analysis and the AI-powered call summary.
* The AI reports depend on those AI features, so a Standard plan workspace sees the counting reports rather than the analysis ones.

For the full comparison, see [__Plan-wise feature restrictions in Calilio__](https://support.calilio.com/en/article/plan-wise-feature-restrictions-in-calilio-complete-guide-1dmwejx/).

## Can you export a Calilio report?

No. The only export control in the Analytics section is a three-dot menu on Number Report, and its two options, Export as PDF and Export as CSV, are both greyed out. No other report offers one.

## Which screen answers which question?

* How busy are we right now: the Real Time tiles on the Dashboard.
* How did last month compare: Analytics Overview on the Dashboard, or either general report.
* Who handled the calls: Member Report. Which number carried them: Number Report.
* Why customers called and how those calls ended: the WORKSPACE reports.

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## Contact Calilio support

If a report described here is missing from your Analytics menu, contact our support team with your workspace name, your plan, and the report you expected to see.

||| For your security, do not share passwords or payment card details.

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## Related articles

## References

|  |  |
| ---- | ---- |
| How Member Report and Number Report work in Calilio | [__click here__](https://support.calilio.com/en/article/how-member-report-and-number-report-work-in-calilio-oyd27x/) |
| How AI reports (beta) work in Calilio | [__click here__](https://support.calilio.com/en/article/how-ai-reports-beta-work-in-calilio-11r6auh/) |
| Plan-wise feature restrictions in Calilio | [__click here__](https://support.calilio.com/en/article/plan-wise-feature-restrictions-in-calilio-complete-guide-1dmwejx/) |
| How to use Calilio AI powered call summary and call transcription | [__click here__](https://support.calilio.com/en/article/how-to-use-calilio-ai-powered-call-summary-call-transcription-106la16/) |
| How to enable auto call transcription | [__click here__](https://support.calilio.com/en/article/how-to-enable-auto-call-transcription-1i644xs/) |