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# How to Track Power Dialer Campaign Performance in Calilio?

To track campaign performance in Calilio, open the Power Dialer and go to the Active Session tab. It shows total calls, connected, failed, and live calls, over a table of every call placed. The Campaign tab shows each campaign's own progress and status.

Two screens answer two different questions. Active Session tells you what is happening across the workspace right now, and the Campaign tab tells you how far each campaign has worked through its list.

## Step 1: Open the Active Session tab

* Open the Power Dialer from the left sidebar of your Calilio workspace, in the new browser tab it opens in.
* Click Active Session, the last of the four tabs.
* The tab opens on four running totals over a table of individual calls.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_vkz69e.png)
*Open the Active Session tab in the Power Dialer.*

## Step 2: Read the four totals

* Total calls: every call the Power Dialer has placed for this workspace.
* Connected: the calls that were answered.
* Failed: the calls that did not go through.
* Live call: how many calls are connected at this moment. It reads 0 when no campaign is dialing.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_1szfdbg.png)
*The four tiles report calls placed, connected, failed, and live.*

## Step 3: Read the call table underneath

* Each row is one call, with the number it came From, the contact it went To, and the Member who placed it.
* Campaign names the campaign the call belongs to, and Start Time is when it was placed.
* Status reads Completed, Failed, or No answer, and Duration reads how long an answered call lasted.
* A call that did not connect shows no duration.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_vy416w.png)
*Every call the Power Dialer places appears as a row here.*

## Step 4: Check a campaign's own progress

* Click Campaign to go back to the campaign list.
* Call Completed reads how many contacts have been called out of the list total, such as 3 of 6.
* Status reads In Progress, Paused, Not started, or Failed.
* Together they tell you whether a campaign is moving and how much of its list is left.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_1iwa8zp.png)
*Call Completed and Status track each campaign's own progress.*

## Expected result

* Active Session gives you the workspace picture: how many calls were placed and how many were answered.
* The Campaign tab gives you the per-campaign picture: how far through its list each one is.
* Live call rising above 0 confirms a campaign is dialing right now.

## Where can you see the outcome each agent recorded?

You can see the outcome each agent recorded in Call History, on the Member view of the Power Dialer. Switch to Member with the toggle at the top right, then open Call History. Its Disposition column carries the outcome chosen after each call, beside the contact, the number, and the campaign.

## Can you export the results?

Yes. Call History carries an Export CSV button at the top right. Filter the list first with the two lists beside the search box: one holds your campaigns, and the other holds Blocked, Busy, Completed, Failed, and No answer.

## Which plans include the Power Dialer?

[__The Premium and Enterprise plans include the Power Dialer__](https://support.calilio.com/en/article/plan-wise-feature-restrictions-in-calilio-complete-guide-1dmwejx/). The Standard plan does not.

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## Contact Calilio support

If the totals do not match the calls your team made, contact our support team with your workspace name, the campaign name, and the date range in question.

||| For your security, do not share passwords or payment card details.

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## Related articles

## References

|  |  |
| ---- | ---- |
| How to create an outbound calling campaign | [__click here__](https://support.calilio.com/en/article/how-to-set-up-a-power-dialer-in-calilio-egbdc9/) |
| Admin and member roles in the Power Dialer | [__click here__](https://support.calilio.com/en/article/admin-vs-member-roles-in-power-dialer-understanding-access-and-responsibilities-1wbcoph/) |
| How member report and number report work in Calilio | [__click here__](https://support.calilio.com/en/article/how-member-report-and-number-report-work-in-calilio-oyd27x/) |
| Plan-wise feature restrictions in Calilio | [__click here__](https://support.calilio.com/en/article/plan-wise-feature-restrictions-in-calilio-complete-guide-1dmwejx/) |