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# How to Set Up Call Transfer in Calilio?

||| Call Transfer in Calilio allows you to redirect calls to another team member or an external number, ensuring smooth communication and faster resolution for your customers.
## Step 1: Log in to Your Calilio Account
* [__Sign in here__](https://app.calilio.com/auth/login) if you already have an account.
* If you’re new,[ __sign up here__](https://app.calilio.com/auth/register) to create one.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/login_16x35m.jpg)

## Step 2: Go to the Number Section
From the left-hand navigation panel, click on **Numbers** to view all your assigned numbers.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/step2_ehcqwz.jpg)

## Step 3: Open Number Settings
Find the specific number you want to configure. Click the **three-dot menu** and select **Number Settings**.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/step3_ejuhn2.jpg)

## Step 4: Enable Call Transfer
Scroll down to the **Call Transfer** section and toggle the switch **ON** to activate it.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/step4_ryx9rb.jpg)

## Step 5: Set Announcements
You can configure different messages to keep your callers informed during the transfer:
* **Transfer Start** – Message that plays when the transfer begins.
* **If Answered** – Confirmation message when the call is successfully connected.
* **If Unanswered** – Message if the call cannot be completed.
Choose between recording a custom audio greeting or uploading a pre-recorded file.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/step5_mryrva.jpg)

## Step 6: Access the Transfer Option in the Dialer
When on a live call using the Calilio dialer, you’ll see the **Call Transfer** button on the interface.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/step6_zfrkoe.jpg)

## Step 1: Transfer Your Call
Select how you want to transfer the call:
* **Internal Transfer** – Redirect the call to another Calilio team member.
* **External Transfer** – Forward the call to an outside number (e.g., a client, partner, or secondary line).
*(See example below for reference.)*
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/step7_gn0erv.jpg)

|| ⚡ Note: Call Transfer settings must be configured individually for each number if you manage multiple numbers in your Calilio account.

| ✅ Tip: Call Transfer is especially useful for routing customer calls directly to the right department or specialist, reducing wait times and improving caller satisfaction.