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> Use this file to discover available pages before exploring further.
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# How to reset a forgotten password?

If you cannot remember your Calilio account password, you can reset it from the login page using the email address associated with your account.

## Step 1: Open the Calilio Login Page
Go to the [Calilio login page](https://app.calilio.com/login). Complete the CAPTCHA verification, then click **Forgot Password?**
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_10jwsjs.png)

## Step 2: Enter Your Registered Email Address
Enter the email address you use to log in to Calilio. Click **Reset Password**. Calilio will send a one-time password (OTP) to your registered email address.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_1jj9v9h.png)

## Step 3: Verify the OTP
Open the password-reset email and find the OTP code. Enter the code on the verification page to confirm your email address.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_1r09x5f.png)
## Step 4: Create a New Password
After verifying your email address, follow the reset link and enter a new password. Confirm the new password, then submit the form to complete the reset process.

## Step 5: Log In With Your New Password
Return to the Calilio login page and sign in using your registered email address and newly created password.

## Didn’t Receive the OTP?
Make sure you entered the email address associated with your Calilio account. You can also check your spam or junk folder and request another OTP after waiting a few minutes. If you are still unable to reset your password, contact the Calilio support team for assistance.