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# How to Re-Purchase a Deleted Number at Calilio

Accidentally deleting a phone number can be stressful, especially if customers are actively using it to reach your business. While Calilio doesn't allow users to directly re-purchase deleted numbers themselves, there is a process to recover them—but timing is critical.
This guide explains how to re-purchase a deleted number and the important time-sensitive steps you need to take.
## Important: You Cannot Re-purchase Deleted Numbers Yourself
**Key Point**: Users cannot directly re-purchase deleted numbers through the Calilio platform. You must contact **Calilio support **for assistance with number recovery. Deleted number recovery requires support team intervention due to the complexity of number release and recovery processes with upstream providers.
## Understanding the 10-Day Grace Period
When you delete a phone number in Calilio, it doesn't disappear immediately. There's a **10-day grace period** during which the number remains recoverable.
### What is the Grace Period?
**Grace Period**: A 10-day window after deletion during which your number is held in a temporary state before permanent removal.
**During the grace period:**
* The number is no longer active in your account
* Incoming calls to the number won't reach you
* The number is marked for deletion but not yet released
* **You can still re-purchase the number by contacting support**
**Why the grace period exists:**
* Protects against accidental deletions
* Gives you time to realize you need the number back
* Allows time for support to restore the number before permanent release
## How to Re-purchase a Deleted Number (Within 10 Days)
If you deleted a number and want it back, follow these steps immediately:
### Step 1: Act Quickly
Time is critical. The sooner you contact support after deletion, the better your chances of successful recovery.
**Best practice**: Contact support immediately upon realizing you need the number back—don't wait.
### Step 2: Contact Calilio Support
Reach out to Calilio's support team through:
* **Email**: support@calilio.com 
* **Chat**: Use the [__live chat__](https://go.crisp.chat/chat/embed/?website_id=e6f4a1e7-86c6-42a1-a6a8-fab86eba7059) support 
* **Support ticket**: Submit a ticket through the Calilio support portal
### Step 3: Provide Required Information
When contacting support, include:
* **Deleted phone number**: The exact number you want to recover (including country code)
* **Deletion date**: When you deleted the number (if you remember)
* **Account details**: Your Calilio account email and workspace name
**Note:** After the 10-day grace period, deleted numbers **cannot** be recovered. Always contact support immediately if you need to restore a number.
## Frequently Asked Questions
* **Can I re-purchase a deleted number directly from my account?**
No, you must contact Calilio support for any deleted number recovery. Users cannot self-serve re-purchase deleted numbers.
* **How long is the grace period?**
Exactly 10 days from the moment you delete the number.
* **Can I extend the grace period?**
Grace periods are typically fixed by telecommunications regulations and provider policies. Contact support to discuss your specific situation.
* **Will my number settings be restored?**
When a number is recovered, you'll need to reconfigure settings like call routing, voicemail, and forwarding. Previous settings are not automatically restored.
* **Can I delete and re-purchase numbers repeatedly?**
This is not recommended. Frequent deletion and recovery may affect your account standing and number availability.
**Need to recover a deleted number?** Contact Calilio support immediately via [__Live chat __](https://go.crisp.chat/chat/embed/?website_id=e6f4a1e7-86c6-42a1-a6a8-fab86eba7059)available 24/7.