How to Re-Purchase a Deleted Number at Calilio

Accidentally deleting a phone number can be stressful, especially if customers are actively using it to reach your business. While Calilio doesn't allow users to directly re-purchase deleted numbers themselves, there is a process to recover them—but timing is critical.

This guide explains how to re-purchase a deleted number and the important time-sensitive steps you need to take.

Important: You Cannot Re-purchase Deleted Numbers Yourself

Key Point: Users cannot directly re-purchase deleted numbers through the Calilio platform. You must contact **Calilio support **for assistance with number recovery. Deleted number recovery requires support team intervention due to the complexity of number release and recovery processes with upstream providers.

Understanding the 10-Day Grace Period

When you delete a phone number in Calilio, it doesn't disappear immediately. There's a 10-day grace period during which the number remains recoverable.

What is the Grace Period?

Grace Period: A 10-day window after deletion during which your number is held in a temporary state before permanent removal.

During the grace period:

• The number is no longer active in your account
• Incoming calls to the number won't reach you
• The number is marked for deletion but not yet released
• You can still re-purchase the number by contacting support

Why the grace period exists:

• Protects against accidental deletions
• Gives you time to realize you need the number back
• Allows time for support to restore the number before permanent release

How to Re-purchase a Deleted Number (Within 10 Days)

If you deleted a number and want it back, follow these steps immediately:

Step 1: Act Quickly

Time is critical. The sooner you contact support after deletion, the better your chances of successful recovery.

Best practice: Contact support immediately upon realizing you need the number back—don't wait.

Step 2: Contact Calilio Support

Reach out to Calilio's support team through:

• Email: support@calilio.com 
• Chat: Use the live chat support 
• Support ticket: Submit a ticket through the Calilio support portal

Step 3: Provide Required Information

When contacting support, include:

• Deleted phone number: The exact number you want to recover (including country code)
• Deletion date: When you deleted the number (if you remember)
• Account details: Your Calilio account email and workspace name

Note: After the 10-day grace period, deleted numbers cannot be recovered. Always contact support immediately if you need to restore a number.

Frequently Asked Questions

• Can I re-purchase a deleted number directly from my account?

No, you must contact Calilio support for any deleted number recovery. Users cannot self-serve re-purchase deleted numbers.

• How long is the grace period?

Exactly 10 days from the moment you delete the number.

• Can I extend the grace period?

Grace periods are typically fixed by telecommunications regulations and provider policies. Contact support to discuss your specific situation.

• Will my number settings be restored?

When a number is recovered, you'll need to reconfigure settings like call routing, voicemail, and forwarding. Previous settings are not automatically restored.

• Can I delete and re-purchase numbers repeatedly?

This is not recommended. Frequent deletion and recovery may affect your account standing and number availability.

Need to recover a deleted number? Contact Calilio support immediately via __Live chat __available 24/7.

Updated on: 21/11/2025