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> Use this file to discover available pages before exploring further.
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# How to Raise a Support Ticket in Calilio?

When you encounter issues or need assistance with Calilio, Contact Calilio Support through:
* **Email**: support@calilio.com
* [**__Live Chat__**__: __](https://go.crisp.chat/chat/embed/?website_id=e6f4a1e7-86c6-42a1-a6a8-fab86eba7059)
* **Phone Call**: +65 3138 6158
* **WhatsApp**: +61 4839 69729
* **Viber**: +61 4839 69729
* **Raise a Support Ticket**
The support ticket system provides a direct way to communicate with the [**__Calilio support team__**](https://go.crisp.chat/chat/embed/?website_id=e6f4a1e7-86c6-42a1-a6a8-fab86eba7059). This guide shows you how to raise a support ticket in just a few simple steps.
## Step-by-Step: Raise a Support Ticket

### Step 1: Log In to Your Calilio Account
Access your Calilio account using your email and password.

### Step 2: Locate Your Profile Section
At the bottom left corner of the sidebar, you'll see your profile section displaying:
* Your profile picture or initial
* Your name
* Your role 
* A green dot indicating online status

### Step 3: Click "Raise a Support Ticket"
Below your profile information, you'll see the option **"Raise a support ticket"** (marked with a ticket icon).
Click on this option.

### Step 4: View Support Center
You'll be taken to the **Calilio Support Center** page showing:
* Your existing tickets (if any)
* Ticket status (All, Open, Closed)
* Last reply times
* **"Open New Ticket"** button in the top right corner
* Click the **"+ Open New Ticket"** button.

### Step 5: Fill Out the Support Ticket Form
A form titled **"Open a new support ticket"** will appear with the following fields:

#### **Required Fields:**

**1. Category*** (Required) Click the dropdown to select from available categories:

Available categories include:
* **Billing** - For payment, invoice, or billing-related issues
* **Number purchase** - For issues with buying new numbers
* **Porting** - For number porting questions or problems
* **Subscription** - For plan changes or subscription issues
* **Calling issue** - For call quality or calling problems
Select the category that best matches your issue.

**2. Product Name** Enter the Calilio product or feature you're experiencing issues with (e.g., "Power Dialer", "SMS", "Call Forwarding").

**3. Subject*** (Required) Enter a brief, descriptive subject line for your ticket (e.g., "Unable to forward calls to external number").

**4. Message*** (Required) Describe your issue in detail. Include:
* What problem you're experiencing
* When it started
* Steps you've already tried
* Any error messages you've seen
**Minimum**: 20 characters required

**5. Attach a File** (Optional) Click **"+ Attach a file..."** to upload screenshots, error logs, or other relevant files that help explain your issue.

### Step 6: Submit Your Ticket
After filling out all required fields:
1. Review your information for accuracy
2. Click the blue **"Submit New Ticket"** button at the bottom
3. Your ticket will be created and sent to the Calilio support team

## Viewing Existing Tickets
To check the status of previously submitted tickets:
1. Go to profile section → **"Raise a support ticket"**
2. In the Support Center, you'll see all your tickets
3. Use filters to view:
* **All** - All tickets regardless of status
* **Open** - Active tickets awaiting resolution
* **Closed** - Resolved and closed tickets
4. Click **Refresh** icon to update ticket list
5. Click arrow (→) to view ticket details and conversation history
**Note:** For faster resolution, choose the correct category, provide detailed information, and include screenshots when relevant.
**Need help now?** Follow the steps above to open a support ticket, or visit the Calilio support available 24/7 via [**__live chat__**](https://go.crisp.chat/chat/embed/?website_id=e6f4a1e7-86c6-42a1-a6a8-fab86eba7059) for immediate answers to common questions.