> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.calilio.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to Manage Missed Calls in Calilio? Manage missed calls in Calilio from three places. The Missed Calls tile on the Dashboard gives you the count, the MISSED filter in a business number's inbox lists that number's missed calls, and the notification bell shows an entry for each one. To return a missed call, open the conversation and click Start Call. ## Step 1: Check the Missed Calls tile * Click Dashboard in the left sidebar. * Find the Missed Calls tile in the Real Time panel. * The tile shows a count, a percent change, and the share of inbound calls. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_lmmxmr.png) *The Missed Calls tile appears in the Real Time panel.* ## Step 2: List missed calls for a number * Click a business number under NUMBERS to open its inbox. * Open the dropdown labeled ALL, then choose MISSED. * Missed entries read Missed Call and show a red arrow. * Unread rows show a red count badge. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_f1ldk7.png) *Open the ALL dropdown and choose MISSED.* ## Step 3: Return the missed call * Click a missed call entry to open the conversation. * Click Start Call, the phone icon, in the conversation header. * A Call Declined bubble in the conversation also reads Tap to call again. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_1idf9jx.png) *Click Start Call in the conversation header.* ## Step 4: Close the conversation * Click Mark as Closed, the double check icon, in the conversation header. * Use the OPEN and CLOSED toggle to switch between the two lists in the inbox. * The two lists keep the conversations you are still working on separate from the ones you have finished. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_1qkn3bl.png) *Click Mark as Closed once you have handled the call.* ## Step 5: Check the notification feed * Click the bell icon in the top bar to open the notification feed. * Entries are grouped under Today and Yesterday. * Missed call entries read You missed a call from, followed by the caller's number. * The notification feed reports activity only, and it does not contain notification settings. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/image_10rs351.png) *Click the bell icon to open the notification feed.* ## Expected result * You can see the missed call count on the Dashboard. * You can list missed calls for each business number, return a call, and close the conversation. ## Why does the Dashboard count differ from the MISSED list? * The Dashboard count and the MISSED list differ because the two views have different scopes. * The Missed Calls tile reports at the workspace level rather than for one number. * The MISSED filter shows one business number's inbox at a time. * Check the ALL MEMBERS pill and the last-synced line before you compare the figures. ## How do you reduce missed calls? To reduce missed calls, use voicemail and call forwarding rather than a single missed-call setting. Voicemail takes a message when no one answers, and call forwarding automatically redirects unanswered calls to another designated number. The steps are in [__Set up voicemail on Calilio__](https://support.calilio.com/en/article/how-to-set-up-voicemail-on-calilio-16kcahd/) and [__Set up call forwarding on Calilio__](https://support.calilio.com/en/article/how-to-set-up-call-forwarding-on-calilio-4g3c5f/). ## Which view should you use to work through missed calls? Use the MISSED filter in a business number's inbox when you want to work through missed calls one number at a time, because that view lets you open each conversation and return the call. Use the notification feed when you want a quick look at recent missed calls without opening a business number's inbox. --- ## Contact Calilio support If a caller reports calling your business number but the call does not appear in Calilio, contact our support team with the Calilio number they dialed, the caller's country, and the date and time with your timezone. ||| For your security, do not share passwords or payment card details. --- ## Related articles ## References | Set up voicemail on Calilio | [__click here__](https://support.calilio.com/en/article/how-to-set-up-voicemail-on-calilio-16kcahd/) | | Set up call forwarding on Calilio | [__click here__](https://support.calilio.com/en/article/how-to-set-up-call-forwarding-on-calilio-4g3c5f/) | | Filter calls on the unified callbox | [__click here__](https://support.calilio.com/en/article/how-to-filter-calls-on-unified-callbox-2npufj/) | | Enable call notifications in the Calilio mobile app | [__click here__](https://support.calilio.com/en/article/how-to-enable-call-notifications-in-the-calilio-mobile-app-1putp0b/) | | Set up Do Not Disturb (DND) mode on Calilio | [__click here__](https://support.calilio.com/en/article/how-to-set-up-do-not-disturb-dnd-mode-on-calilio-ir8q98/) | | Everything you need to know about the Calilio unified callbox | [__click here__](https://support.calilio.com/en/article/everything-you-need-to-know-about-calilio-unified-callbox-ddpwtm/) |