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# How to Input a Welcome Voice Message in Calilio ?

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A Welcome Voice Message greets callers before the call connects, helping you create a professional first impression. Follow the steps below to upload or record your welcome message.
## Step 1: Log in to Your Calilio Account
Sign in to your Calilio account using your email and password.
* [**__Sign in here__**](https://app.calilio.com/auth/login)
* New to Calilio? [**__Sign up here__**](https://app.calilio.com/auth/register)
![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/step-1_af46h3.jpg)
## Step 2: Go to Settings
From the **left-hand navigation panel**, click on **Settings**.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/step-2_cyj7sr.jpg)
## Step 3: Choose “**My Numbers**” option
Select **My Numbers** to manage all numbers associated with your account.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/step-3_14rpai4.jpg)
## Step 4: Select an Active Number
Choose “**Active**” to see the active numbers and select a number for which you want to enbale call transfer.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/step-4_1mqrrkt.jpg)

## Step 5: Enable Welcome Voice Message
Toggle the **Welcome Voice Message** option to turn it ON.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/step-5_orcyfh.jpg)
## Step 6: Upload or Record Your Message
Choose “Select Audio” option. Then you can either record sound or select the existing audio (sound) file.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/step-6_1m417yp.jpg)

![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/8/b/e48b9f777e0c8800/step-7_146h24o.jpg)

✅ Tip: Keep your welcome message clear, friendly, and professional — it sets the tone for the entire call experience.
